Customer Service Executive Job at Cencora (Vilnius)

Customer Service Executive

Cencora

Location:
Lithuania , Vilnius

Category:
Logistics

Contract Type:
Not provided

Salary:

2135.94 - 3051.37 EUR / Month

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Job Description:

Responsible for the accurate execution of daily logistics orders and acting as the primary point of contact for standard customer inquiries. The Customer Service Executive ensures that all shipments are booked, routed, and monitored in strict accordance with World Courier & Cencora internal guidelines (SOPs, WIs), ensuring customer satisfaction and adherence to quality standards.

Job Responsibility:

Order Management: Process incoming transport orders via various channels (Manual entry, Customer Portals, or Clinical Trial platforms) into the company Transport Management System (TMS)
Routing & Logic: Select the most suitable routing and transport mode (Road vs. Air) based on customer requirements, transit time, and cost-efficiency
Proactive Monitoring: Perform active "Track & Trace" on outbound shipments
identify potential delays in transit and implement corrective actions or escalate to leadership
Communication: Maintain professional communication with customers regarding status updates, delays, and proof of delivery, strictly adhering to local and regional KPIs
Packaging Consultation: Collaborate with the Operations team to select validated packaging solutions appropriate for the temperature range and duration of transport
Compliance Execution: Prepare necessary transport documentation, ensuring adherence to Dangerous Goods (DGR), Live Animal (LAR), and Customs regulations
OK2SEND Preparation: Review broker/consignee greenlight requests and prepare shipments for the final "OK2SEND" approval
Quality Assurance: Utilize internal eQMS platforms to complete assigned trainings and assist on quality investigations (CAPA) when required
General Flexibility: Perform other related duties and ad-hoc operational support tasks as assigned by the Line Manager to meet business needs

Requirements:

University degree (Bachelor’s) or equivalent professional certification preferred
1–3 years of experience in Logistics, Transport, Customer Service, or a related field
Fluent verbal and written proficiency in English and Lithuanian
Digital Fluency: Ability to quickly learn and navigate multiple internal software platforms (TMS, Case Management, eQMS) and external airline portals
Regulatory Awareness: Basic understanding of import/export customs procedures and IATA regulations
Problem Solving: Ability to troubleshoot standard transit issues (e.g., missing documents, missed connections) under time pressure
Communication: Strong organizational skills and the ability to communicate clearly with diverse stakeholders (airlines, operational staff, clients)
Previous experience with Airline Management / Communication Systems (AMS)
Valid Driver’s License (Category B)
IATA DGR (Dangerous Goods) certification

What we offer:

competitive annual bonus
life insurance from Day 1
best-in-class health insurance package
up to 6 fully paid benefit days a year
referral bonus scheme
boundless learning opportunities
global Employee Assistance Program
wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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