Customer Service Executive Job at Office Angels (Tunbridge Wells)

Customer Service Executive

Due to growth and a recent large client win, we’re looking for an experienced an...

Location

United Kingdom , Long Eaton

Salary:

28000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Previous experience within the Furniture, Fabrics or Textiles industries
Experience of working in a manufacturer and/or exposure to an international supply chain
Proficient with Microsoft Excel and Access and exposure to GoogleSheets
Desire to get the job done and work as part of a small but passionate team
Can-do attitude and willingness to take on any task
Desire to improve on and continuously shape existing processes
Confidence to take initiative and manage stakeholders at all levels
Excellent written and verbal communication to de-escalate and pacify customers who have complaints

Job Responsibility

Action and resolve service complaints for customers
Respond to verbal and written sales and delivery queries
Process customer orders / service orders
Appoint 3rd party repair companies
Process and order swatch requests
Negotiate allowances and goodwill gestures with customers
Dispatch and manage stock levels of service parts
Update spreadsheets and databases as required
Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends
Assist with the recharge of service costs to suppliers

What we offer

24 Days Annual Leave
Employee Assistance Programme
Life Assurance

Fulltime

Customer Service Executive

Are you ready to join a growing business as part of a dynamic team? Do you long ...

Location

United Kingdom , Leeds

Salary:

24000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Clear and professional phone manner
Friendly and positive attitude
Previous customer service experience, ideally in both phone and email communication

Job Responsibility

Handle all incoming phone and email correspondence efficiently and effectively
Create a personal and respectful experience for each customer
Troubleshoot any customer issues regarding orders and assembly guides
Keep customers informed at every stage of the process
Assist with Trustpilot reviews

What we offer

Work in a fantastic location, just a 15-minute walk from the train station
Feel valued as your opinions influence product decisions
Benefit from a comprehensive onboarding plan to ensure your success in their team
Join a business that truly cares about its culture and team wellbeing

Fulltime

Customer Service Executive

We are working with a highly successful business in Rainham who are looking for ...

Location

United Kingdom , Rainham

Salary:

27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experienced in B2B sales
Ability to work well under pressure
Strong communication skills to engage at all levels, both internally and externally
Proficient in Microsoft Excel, Word, and Office packages
Results-driven and self-motivated team player with a keen desire to succeed
Attention to detail and a customer-focused mindset
Numerate and commercially astute

Job Responsibility

Achieve and exceed individual territory sales targets in line with company budget
Manage and ensure profitable growth within your given account portfolio
Contact all customers by telephone as directed, ensuring no cause for complaint or conflict
Respond to all inbound calls and emails in accordance with company policy
Process all sales orders efficiently and within stated time limits
Address customer enquiries promptly and courteously
Advise customers on out-of-stock items and provide suitable alternatives
Complete management information reports as required by the customer
Monitor margin issues and report them to the relevant external salesperson and Business Development Manager
Communicate with all appropriate departments to meet set objectives for individual accounts

Fulltime

Customer Service Executive

Join our clients team as a Customer Service Executive! Are you passionate about ...

Location

United Kingdom , Guildford

Salary:

22900.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing role
Strong computer skills, including proficiency in Microsoft Office & Google applications
Experience with Zendesk is a bonus but not essential
Excellent communication and organisational skills
A patient and polite demeanour, with the ability to remain calm under pressure
An approachable and enthusiastic personality, with a genuine passion for the brand
The ability to work well within a team while handling issues professionally
A quick learning ability paired with strong problem-solving skills
Numeracy and accuracy, with good Excel skills

Job Responsibility

Providing expert advice on our products, services, and promotions
Supporting the Wholesale (B2B) team in onboarding new clients and managing customer accounts
Resolving customer issues and inquiries through phone, email, and onsite chat
Ensuring accurate and timely resolution of all customer issues, escalating when necessary

What we offer

Fantastic Team Environment
Hybrid Working Model
Career Growth
Competitive Salary

Fulltime

Customer Service Executive

Are you ready to join a growing business as part of a dynamic team? Do you long ...

Location

United Kingdom , Leeds

Salary:

24000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Clear and professional phone manner
Friendly and positive attitude
Previous customer service experience, ideally in both phone and email communication

Job Responsibility

Handle all incoming phone and email correspondence efficiently and effectively
Create a personal and respectful experience for each customer
Troubleshoot any customer issues regarding orders and assembly guides
Keep customers informed at every stage of the process
Assist with Trustpilot reviews

What we offer

Work in a fantastic location, just a 15-minute walk from the train station
Feel valued as your opinions influence product decisions
Benefit from a comprehensive onboarding plan to ensure your success in their team
Join a business that truly cares about its culture and team wellbeing

Fulltime

Customer Service Executive

Join a friendly team as a Customer Service Executive in a rapidly growing organi...

Location

United Kingdom , Leeds

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service or administration
Strong communication skills, both for phone and email correspondence, as well as for keeping thorough CRM notes
Proficiency with Microsoft Office and CRM systems

Job Responsibility

Be the first point of contact for inbound customer inquiries via phone and email, creating rapport with every interaction
Respond to customer queries with efficiency and a friendly approach
Own and manage customer follow-ups, ensuring every enquiry is resolved and no question is left unanswered
Maintain up-to-date and detailed records of all customer interactions in our CRM system, following internal processes
Assist in processing quotes, order updates, and documentation requests, working closely with our internal sales and operations teams

What we offer

Competitive pay at £28K per annum
Working Hours: Full-time, Monday to Friday from 08:00 to 16:30, with a 1-hour break
Team Culture: Be part of a supportive team that values collaboration and growth
Growth Opportunities: As our organisation continues to grow, so will your opportunities for career advancement

Fulltime

Customer Service Executive

Are you a customer service superstar ready to take your career to the next level...

Location

United Kingdom , Edenbridge

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

A strong customer focus with excellent interpersonal and communication abilities
Confidence in liaising with individuals at all levels, both internally and externally
A team-oriented mindset, being dependable and proactive in supporting colleagues
Strong multitasking skills, with the ability to prioritise and work under pressure to meet deadlines
Self-motivation and good decision-making skills
A professional telephone manner, adaptable to changing customer needs
Proficiency in Microsoft Office and familiarity with MIS systems

Job Responsibility

Ensure all requirements are met and orders are processed efficiently
Coordinate with planning and production teams to agree on production and delivery timelines, communicating critical path dates and any changes to customers
Manage new projects and repeat orders from initiation through to completion
Provide essential administrative support to External Sales and Account Managers
Collaborate with the QA team to investigate and resolve quality issues, keeping customers informed throughout the process

What we offer

Supportive Team: Working within a supportive nurturing team in a great upbeat environment
Career Development: Dive into a fast-paced industry with opportunities for growth and advancement
Comprehensive Benefits: Enjoy a competitive salary, free parking, a pension scheme, annual bonuses, and private healthcare

Fulltime

Customer Service Executive

Are you passionate about providing exceptional customer service? Do you thrive i...

Location

United Kingdom , Mirfield

Salary:

13.30 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

CRM & order systems, Excel & Outlook proficiency
Clear communicator with strong problem-solving skills
Customer-focused, calm under pressure, detail-oriented
B2B customer service experience preferred
Familiar with sales cycles & quality processes

Job Responsibility

Ticket Handling: Respond to customer service tickets within SLA timeframes
Route complex issues while maintaining ownership
Log interactions in CRM and follow up for resolution satisfaction
Prioritise tickets based on urgency
Order Management: Accurately process new orders and verify details
Coordinate with fulfilment teams for timely delivery
Communicate order updates and resolve issues
Delivery Coordination: Manage deliveries and provide shipping updates
Support multi-brand projects and logistics arrangements
Book and track deliveries, resolving issues as needed

What we offer

Direct employment with Office Angels
Eye care vouchers and contributions toward glasses for VDU use
Expert support in finding permanent roles and preparing for interviews
Weekly pay - every Friday!
Optional pension scheme with employer contributions
Easy online timesheet management
28 days paid annual leave (accrued weekly)
FREE access to LinkedIn Learning - thousands of courses to boost your skills

Fulltime

Customer Service Executive

Office Angels

Location:
United Kingdom , Tunbridge Wells

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 28, 2025

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Location:
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Contract Type:
Employment contract

Job Posted:
April 28, 2025