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Customer Service Executive

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Unilever

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Location:
India , Chennai

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Category:
-

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Contract Type:
Not provided

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Salary:

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Job Description:

The Customer Service Executive would be responsible for below activities for B&W Category

Job Responsibility:

  • Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, Delisting of inactive packs, new listings etc
  • Coordinating and Planning for daily dispatches across the factories to DCs
  • Drive Day 0 / DR & new launches to deliver business growth through flawless supply chain execution
  • Liaising with Supply Planning Team, Replenishment team & DC operations team
  • Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
  • Monitoring and controlling business waste for the month and ensure timely liquidation of stocks on time
  • Responsible for leading demand planning process for B&W category
  • Review historical sales trends, demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results
  • Lead & strengthen the S&Op process for the category
  • Follow a collaborative and consensus approach by working with Sales, Customer marketing to obtain and ensure that current and accurate information is used for S&OP
  • Closely coordinate and communicate inputs/action plans with supply planning on demand changes
  • Work closely with branch CM team & central demand planners to ensure dynamic demand is captured

Requirements:

  • 2+ years’ experience, preferably in Supply/ demand planning
  • MBA Preferred
  • Strong in excel & analytical skills
  • Strong communication skills & ability to manage senior stakeholders
  • Strong organizational, decision making, and presentation skills
  • Working knowledge of Knowledge of SAP/APO
  • Experienced with other software packages including Powerbi and Microsoft Office

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
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