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Unilever · Customer Service

Customer Service Executive

Cambodia, Phnom Penh · Job Posted June 29, 2026

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Job Description

Support business growth and enhance supply chain performance by ensuring high customer satisfaction, timely delivery, and effective customer communication.

Job Responsibility

Share daily tentative stock availability with the Sales Admin team to support purchase order (PO) processing
Coordinate with Sales Admin to ensure timely submission of POs
Process sales orders, delivery notes, and customer billing in SAP
Liaise with Sales Admin and Warehouse teams on additional customer requirements
Follow up with the Finance team on payment status for direct trade (DT) customers
Release shipments upon receiving necessary approvals from cross-functional stakeholders
Send signed and stamped soft copies of invoices and credit notes to DT customers daily
Maintain organized digital records of invoices and credit notes for audit purposes
Coordinate and track product returns from DT customers to the warehouse
Communicate with Sales Admin, DT teams, and transporters on ice cream container unloading and invoicing
Support regional, tax, and financial audits by preparing required documentation
Prepare and distribute weekly and monthly reports to stakeholders
Perform other duties as assigned by the Line Manager

Requirements

Fresh graduates are encouraged to apply
Strong numerical and data-handling ability
Comfortable working with systems (SAP experience is a plus)
Demonstrates adaptability and learning agility in a fast-paced environment
Good communication skills in both Khmer and English (written and verbal)
Possesses an entrepreneurial mindset, resourcefulness, and sustainability awareness
Background in business administration, logistics, or related fields is an advantage (not required)

Nice to have

SAP experience
Background in business administration, logistics, or related fields

Unilever - All Job Offers

Phnom Penh

Customer Service Executive

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