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Customer Service Executive

Lanka Staff

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Location:
Sri Lanka , Colombo

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client, a rapidly expanding recruitment company operating across Australia, Sri Lanka and New Zealand, is seeking a Customer Service Executive to join their Colombo-based team. This role offers the opportunity to work closely with Australian corporate clients and be part of a global growth journey.

Job Responsibility:

  • Deliver high-quality customer service to Australian corporate clients
  • Handle client inquiries via phone, email, and digital platforms
  • Support daily operational tasks and business coordination
  • Work closely with the Australian management team for ongoing guidance and training
  • Maintain accurate records using internal systems and databases

Requirements:

  • Customer-focused, proactive, and dependable
  • Excellent English communication skills (spoken and written)
  • Experience or education linked to an Australian-based organization is an advantage
  • Strong computer literacy and familiarity with web-based applications
  • Experience with CRM or database systems is a plus
  • Sales-oriented with a pleasant and confident personality
  • Willingness to learn and adapt to new technologies
  • Good understanding of social media platforms

Nice to have:

  • Experience with CRM or database systems
  • Own transport is an added advantage
What we offer:
  • Competitive salary based on experience and qualifications
  • Long-term, stable employment opportunity
  • Salary reviews every 6 months
  • Performance-driven work culture with recognition and rewards
  • Continuous support and training from the Australian office
  • Exposure to international-standard systems and technologies
  • Friendly, professional, and supportive team environment

Additional Information:

Job Posted:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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