This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re working with a well-established, award-winning financial services business based in Manchester city centre, looking to recruit polished Customer Services Executives to join their growing team. This is a professional, regulated environment where customer experience, attention to detail and clear communication are key. You’ll be the first point of contact for customers across savings and consumer lending, handling queries via phone, email and secure messaging.
Job Responsibility:
Responding to customer queries accurately and within agreed service levels
Supporting customers with account management, payments and general enquiries
Handling complaints and managing them through to resolution
Managing early-stage arrears and supporting vulnerable customers appropriately
Liaising with internal teams including Credit, Operations and Collections
Ensuring consistently positive and compliant customer outcomes
Requirements:
Experience in financial services or another regulated customer service role
Strong complaint handling, collections or complex case management experience
Excellent written and verbal communication skills
A calm, empathetic approach to sensitive or challenging conversations
High attention to detail and a process-driven mindset
A genuine commitment to delivering exceptional customer service
What we offer:
Bonus
Generous annual leave allowance (30 days plus bank holidays)