Customer Service Executive

Customer Service Executive – Nottingham (Buzz Hub) Location: Nottingham City Centre Salary: £26,915.20 per annum and yearly bonus (Bonus linked to company performance and functional KPI's) Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis) Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude? If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham-based Buzz Hub. This is a fantastic opportunity to be part of a fast-paced, supportive environment where your voice truly matters. What You’ll Get in Return Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family Thrive App – NHS-approved mental wellbeing support Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses Buzz Brilliance Awards – employee recognition scheme 5 weeks annual leave plus public holidays (pro-rated for part-time roles) Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies) 50% staff discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What You’ll Bring to the Team A warm, approachable personality and a genuine passion for helping people Excellent verbal and written communication skills The ability to stay calm under pressure and handle a variety of customer queries with professionalism Strong PC and tech skills – you’ll be using multiple systems daily A flexible, team-oriented mindset and a drive to meet both personal and team targets What You’ll Be Doing Responding to customer enquiries via phone, email, live chat, and social media Handling queries from both our online and land-based customers Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively Making outbound calls and emails for customer satisfaction surveys and review requests Supporting our Safer Gambling initiatives and escalating cases when needed Taking ownership of complaints and working towards the best outcomes for our customers Providing feedback and insights to help improve the customer journey Maintaining high standards in all written and verbal communications What We’re Looking For 2+ years’ experience in a face-to-face customer service role Experience in a call centre or customer service office environment A background in the bingo or gaming industry is a plus Strong organisational skills and attention to detail A natural rapport-builder who thrives in a fast-paced setting Join Us! If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.