CrawlJobs Logo

Customer Service Executive

https://www.wallacehind.com Logo

Wallace Hind

Location Icon

Location:
United Kingdom , Long Eaton

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

28000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Due to growth and a recent large client win, we’re looking for an experienced and confident Customer Service Executive to join our team in Long Eaton. You’ll play an important part in keeping our customer service levels running to a high standard and dealing with any issues in a timely fashion.

Job Responsibility:

  • Action and resolve service complaints for customers
  • Respond to verbal and written sales and delivery queries
  • Process customer orders / service orders
  • Appoint 3rd party repair companies
  • Process and order swatch requests
  • Negotiate allowances and goodwill gestures with customers
  • Dispatch and manage stock levels of service parts
  • Update spreadsheets and databases as required
  • Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends
  • Assist with the recharge of service costs to suppliers

Requirements:

  • Previous experience within the Furniture, Fabrics or Textiles industries
  • Experience of working in a manufacturer and/or exposure to an international supply chain
  • Proficient with Microsoft Excel and Access and exposure to GoogleSheets
  • Desire to get the job done and work as part of a small but passionate team
  • Can-do attitude and willingness to take on any task
  • Desire to improve on and continuously shape existing processes
  • Confidence to take initiative and manage stakeholders at all levels
  • Excellent written and verbal communication to de-escalate and pacify customers who have complaints

Nice to have:

  • Experience within the Furniture, Fabrics or Textiles industries
  • Exposure to an international supply chain
What we offer:
  • 24 Days Annual Leave
  • Employee Assistance Programme
  • Life Assurance

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Wallace Hind - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Executive

Customer Service Executive

Are you passionate about delivering exceptional customer service? We are seeking...
Location
Location
United Kingdom , Tunbridge Wells
Salary
Salary:
25000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer service or office-based role
  • Excellent communication and interpersonal skills
  • A positive attitude and problem-solving approach
  • Strong organisational skills and attention to detail
  • Comfortable working with CRM systems and Microsoft Office
Job Responsibility
Job Responsibility
  • Handling customer enquiries via phone, email, and live chat
  • Providing accurate information about our products and services
  • Resolving customer issues efficiently and professionally
  • Maintaining customer records with meticulous attention to detail
  • Working closely with internal teams to ensure excellent service delivery
What we offer
What we offer
  • Competitive salary of £25,000 per annum
  • Supportive and friendly working environment
  • Opportunities for career development and training
  • Central Tunbridge Wells location, easily accessible by public transport
  • Fulltime
Read More
Arrow Right

Customer Service Executive

Are you ready to join a growing business as part of a dynamic team? Do you long ...
Location
Location
United Kingdom , Leeds
Salary
Salary:
24000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Clear and professional phone manner
  • Friendly and positive attitude
  • Previous customer service experience, ideally in both phone and email communication
Job Responsibility
Job Responsibility
  • Handle all incoming phone and email correspondence efficiently and effectively
  • Create a personal and respectful experience for each customer
  • Troubleshoot any customer issues regarding orders and assembly guides
  • Keep customers informed at every stage of the process
  • Assist with Trustpilot reviews
What we offer
What we offer
  • Work in a fantastic location, just a 15-minute walk from the train station
  • Feel valued as your opinions influence product decisions
  • Benefit from a comprehensive onboarding plan to ensure your success in their team
  • Join a business that truly cares about its culture and team wellbeing
  • Fulltime
Read More
Arrow Right

Customer Service Executive

We are working with a highly successful business in Rainham who are looking for ...
Location
Location
United Kingdom , Rainham
Salary
Salary:
27000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in B2B sales
  • Ability to work well under pressure
  • Strong communication skills to engage at all levels, both internally and externally
  • Proficient in Microsoft Excel, Word, and Office packages
  • Results-driven and self-motivated team player with a keen desire to succeed
  • Attention to detail and a customer-focused mindset
  • Numerate and commercially astute
Job Responsibility
Job Responsibility
  • Achieve and exceed individual territory sales targets in line with company budget
  • Manage and ensure profitable growth within your given account portfolio
  • Contact all customers by telephone as directed, ensuring no cause for complaint or conflict
  • Respond to all inbound calls and emails in accordance with company policy
  • Process all sales orders efficiently and within stated time limits
  • Address customer enquiries promptly and courteously
  • Advise customers on out-of-stock items and provide suitable alternatives
  • Complete management information reports as required by the customer
  • Monitor margin issues and report them to the relevant external salesperson and Business Development Manager
  • Communicate with all appropriate departments to meet set objectives for individual accounts
  • Fulltime
Read More
Arrow Right

Customer Service Executive

Join our clients team as a Customer Service Executive! Are you passionate about ...
Location
Location
United Kingdom , Guildford
Salary
Salary:
22900.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer-facing role
  • Strong computer skills, including proficiency in Microsoft Office & Google applications
  • Experience with Zendesk is a bonus but not essential
  • Excellent communication and organisational skills
  • A patient and polite demeanour, with the ability to remain calm under pressure
  • An approachable and enthusiastic personality, with a genuine passion for the brand
  • The ability to work well within a team while handling issues professionally
  • A quick learning ability paired with strong problem-solving skills
  • Numeracy and accuracy, with good Excel skills
Job Responsibility
Job Responsibility
  • Providing expert advice on our products, services, and promotions
  • Supporting the Wholesale (B2B) team in onboarding new clients and managing customer accounts
  • Resolving customer issues and inquiries through phone, email, and onsite chat
  • Ensuring accurate and timely resolution of all customer issues, escalating when necessary
What we offer
What we offer
  • Fantastic Team Environment
  • Hybrid Working Model
  • Career Growth
  • Competitive Salary
  • Fulltime
Read More
Arrow Right

Customer Service Executive

Are you ready to join a growing business as part of a dynamic team? Do you long ...
Location
Location
United Kingdom , Leeds
Salary
Salary:
24000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Clear and professional phone manner
  • Friendly and positive attitude
  • Previous customer service experience, ideally in both phone and email communication
Job Responsibility
Job Responsibility
  • Handle all incoming phone and email correspondence efficiently and effectively
  • Create a personal and respectful experience for each customer
  • Troubleshoot any customer issues regarding orders and assembly guides
  • Keep customers informed at every stage of the process
  • Assist with Trustpilot reviews
What we offer
What we offer
  • Work in a fantastic location, just a 15-minute walk from the train station
  • Feel valued as your opinions influence product decisions
  • Benefit from a comprehensive onboarding plan to ensure your success in their team
  • Join a business that truly cares about its culture and team wellbeing
  • Fulltime
Read More
Arrow Right

Customer Service Executive

Join a friendly team as a Customer Service Executive in a rapidly growing organi...
Location
Location
United Kingdom , Leeds
Salary
Salary:
28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service or administration
  • Strong communication skills, both for phone and email correspondence, as well as for keeping thorough CRM notes
  • Proficiency with Microsoft Office and CRM systems
Job Responsibility
Job Responsibility
  • Be the first point of contact for inbound customer inquiries via phone and email, creating rapport with every interaction
  • Respond to customer queries with efficiency and a friendly approach
  • Own and manage customer follow-ups, ensuring every enquiry is resolved and no question is left unanswered
  • Maintain up-to-date and detailed records of all customer interactions in our CRM system, following internal processes
  • Assist in processing quotes, order updates, and documentation requests, working closely with our internal sales and operations teams
What we offer
What we offer
  • Competitive pay at £28K per annum
  • Working Hours: Full-time, Monday to Friday from 08:00 to 16:30, with a 1-hour break
  • Team Culture: Be part of a supportive team that values collaboration and growth
  • Growth Opportunities: As our organisation continues to grow, so will your opportunities for career advancement
  • Fulltime
Read More
Arrow Right

Customer Service Executive

Are you a customer service superstar ready to take your career to the next level...
Location
Location
United Kingdom , Edenbridge
Salary
Salary:
Not provided
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A strong customer focus with excellent interpersonal and communication abilities
  • Confidence in liaising with individuals at all levels, both internally and externally
  • A team-oriented mindset, being dependable and proactive in supporting colleagues
  • Strong multitasking skills, with the ability to prioritise and work under pressure to meet deadlines
  • Self-motivation and good decision-making skills
  • A professional telephone manner, adaptable to changing customer needs
  • Proficiency in Microsoft Office and familiarity with MIS systems
Job Responsibility
Job Responsibility
  • Ensure all requirements are met and orders are processed efficiently
  • Coordinate with planning and production teams to agree on production and delivery timelines, communicating critical path dates and any changes to customers
  • Manage new projects and repeat orders from initiation through to completion
  • Provide essential administrative support to External Sales and Account Managers
  • Collaborate with the QA team to investigate and resolve quality issues, keeping customers informed throughout the process
What we offer
What we offer
  • Supportive Team: Working within a supportive nurturing team in a great upbeat environment
  • Career Development: Dive into a fast-paced industry with opportunities for growth and advancement
  • Comprehensive Benefits: Enjoy a competitive salary, free parking, a pension scheme, annual bonuses, and private healthcare
  • Fulltime
Read More
Arrow Right

Customer Service Executive

Are you passionate about providing exceptional customer service? Do you thrive i...
Location
Location
United Kingdom , Mirfield
Salary
Salary:
13.30 - 14.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • CRM & order systems, Excel & Outlook proficiency
  • Clear communicator with strong problem-solving skills
  • Customer-focused, calm under pressure, detail-oriented
  • B2B customer service experience preferred
  • Familiar with sales cycles & quality processes
Job Responsibility
Job Responsibility
  • Ticket Handling: Respond to customer service tickets within SLA timeframes
  • Route complex issues while maintaining ownership
  • Log interactions in CRM and follow up for resolution satisfaction
  • Prioritise tickets based on urgency
  • Order Management: Accurately process new orders and verify details
  • Coordinate with fulfilment teams for timely delivery
  • Communicate order updates and resolve issues
  • Delivery Coordination: Manage deliveries and provide shipping updates
  • Support multi-brand projects and logistics arrangements
  • Book and track deliveries, resolving issues as needed
What we offer
What we offer
  • Direct employment with Office Angels
  • Eye care vouchers and contributions toward glasses for VDU use
  • Expert support in finding permanent roles and preparing for interviews
  • Weekly pay - every Friday!
  • Optional pension scheme with employer contributions
  • Easy online timesheet management
  • 28 days paid annual leave (accrued weekly)
  • FREE access to LinkedIn Learning - thousands of courses to boost your skills
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy