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Customer Service Executive

https://www.wallacehind.com Logo

Wallace Hind

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Location:
United Kingdom , Long Eaton

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

28000.00 GBP / Year

Job Description:

Due to growth and a recent large client win, we’re looking for an experienced and confident Customer Service Executive to join our team in Long Eaton. You’ll play an important part in keeping our customer service levels running to a high standard and dealing with any issues in a timely fashion.

Job Responsibility:

  • Action and resolve service complaints for customers
  • Respond to verbal and written sales and delivery queries
  • Process customer orders / service orders
  • Appoint 3rd party repair companies
  • Process and order swatch requests
  • Negotiate allowances and goodwill gestures with customers
  • Dispatch and manage stock levels of service parts
  • Update spreadsheets and databases as required
  • Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends
  • Assist with the recharge of service costs to suppliers

Requirements:

  • Previous experience within the Furniture, Fabrics or Textiles industries
  • Experience of working in a manufacturer and/or exposure to an international supply chain
  • Proficient with Microsoft Excel and Access and exposure to GoogleSheets
  • Desire to get the job done and work as part of a small but passionate team
  • Can-do attitude and willingness to take on any task
  • Desire to improve on and continuously shape existing processes
  • Confidence to take initiative and manage stakeholders at all levels
  • Excellent written and verbal communication to de-escalate and pacify customers who have complaints

Nice to have:

  • Experience within the Furniture, Fabrics or Textiles industries
  • Exposure to an international supply chain
What we offer:
  • 24 Days Annual Leave
  • Employee Assistance Programme
  • Life Assurance

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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