Customer Service Executive, Wallace Hind

Wallace Hind

Location:
United Kingdom, Long Eaton

Category:
Customer Service

Contract Type:
Employment contract

Salary:

28000.00 GBP / Year

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Job Description:

Due to growth and a recent large client win, we’re looking for an experienced and confident Customer Service Executive to join our team in Long Eaton. You’ll play an important part in keeping our customer service levels running to a high standard and dealing with any issues in a timely fashion.

Job Responsibility:

Action and resolve service complaints for customers
Respond to verbal and written sales and delivery queries
Process customer orders / service orders
Appoint 3rd party repair companies
Process and order swatch requests
Negotiate allowances and goodwill gestures with customers
Dispatch and manage stock levels of service parts
Update spreadsheets and databases as required
Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends
Assist with the recharge of service costs to suppliers

Requirements:

Previous experience within the Furniture, Fabrics or Textiles industries
Experience of working in a manufacturer and/or exposure to an international supply chain
Proficient with Microsoft Excel and Access and exposure to GoogleSheets
Desire to get the job done and work as part of a small but passionate team
Can-do attitude and willingness to take on any task
Desire to improve on and continuously shape existing processes
Confidence to take initiative and manage stakeholders at all levels
Excellent written and verbal communication to de-escalate and pacify customers who have complaints

Nice to have:

Experience within the Furniture, Fabrics or Textiles industries
Exposure to an international supply chain

What we offer:

24 Days Annual Leave
Employee Assistance Programme
Life Assurance

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Executive