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Randstad Logo Randstad · Customer Service

Customer Service Executive

Malaysia, Kuala Lumpur 2800.00 - 3300.00 MYR / Month · Job Posted July 05, 2026
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Job Responsibility

  • Provide timely and professional responses to inbound customer calls and emails
  • Deliver first-contact resolution whenever possible
  • escalate complex issues to relevant departments appropriately and on timely basis
  • Follow up cases closely and ensuring meets SLA
  • Document all customer interactions accurately in the CRM system according to SOPs
  • Ensure strict adherence to company policies, customer service charter and industry regulatory standards
  • Provide positive feedback on improvements, and foster teamwork within the Call Centre environment

Requirements

  • Min SPM qualified, Diploma or Degree and any fields
  • Fluent in English and Bahasa Malaysia for both written and spoken to support local market
  • Experience in Customer Service or Call Centre for 1-2 years, preferably within General Industry or Insurance. We welcome fresh graduates however must have good communication skills
  • Customer-centric attitude: polite, patient, problem-solver
  • Ability to handle complaints smoothly and maintain professionalism in stressful calls
  • Team player with good interpersonal skills
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