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360 Resourcing Solutions · Customer Service

Customer Service Executive

United Kingdom, Markham Vale Derbyshire · Job Posted June 15, 2026

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Job Description

Great with customers? Thrive under pressure? Know how to keep orders, stock and expectations on track? Join Smurfit Westrock Markham Vale and play a key role in delivering best-in-class service.

Job Responsibility

Manage customer orders, delivery expectations & SLAs
Balance stock, production and transport planning
Build strong relationships and own key customer accounts
Resolve issues, complaints and queries quickly and effectively
Spot opportunities to improve processes and ways of working

Requirements

Strong communication and relationship management skills
A proactive, can-do mindset with confidence to challenge
Ability to prioritise, stay organised and work under pressure
Experience managing customer expectations and delivering results
Good IT skills (Excel and systems)

What we offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

360 Resourcing Solutions - All Job Offers

Markham Vale Derbyshire

Customer Service Executive

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