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Customer Service Executive

United Kingdom, Markham Vale Derbyshire · Job Posted June 15, 2026
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Job Description

Great with customers? Thrive under pressure? Know how to keep orders, stock and expectations on track? Join Smurfit Westrock Markham Vale and play a key role in delivering best-in-class service.

Job Responsibility

  • Manage customer orders, delivery expectations & SLAs
  • Balance stock, production and transport planning
  • Build strong relationships and own key customer accounts
  • Resolve issues, complaints and queries quickly and effectively
  • Spot opportunities to improve processes and ways of working

Requirements

  • Strong communication and relationship management skills
  • A proactive, can-do mindset with confidence to challenge
  • Ability to prioritise, stay organised and work under pressure
  • Experience managing customer expectations and delivering results
  • Good IT skills (Excel and systems)

What we offer

  • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
  • Ongoing training and development opportunities
  • 24/7 confidential support for you and your family
  • Flexible working options and family-friendly policies
  • Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

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