Customer Service Executive Job at Aramex

Customer Service Executive

Aramex

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.

Job Responsibility:

Promote the Shop & Ship service to attract new customers
Conduct indoor sales calls for new customer acquisition
Conduct indoor sales calls for retention of inactive customers
Support and follow up on sales campaigns and promotional projects
Follow up on the collection of pending customer payments
Onboard new customers and update their information in the system
Follow up with online subscribers to ensure understanding of the service
Handle customer inquiries, complaints, and service desk requests
Manage and resolve shipment issues (e.g. held at customs, misrouted, damaged, on hold)
Coordinate with operations and other stations to ensure smooth delivery
Maintain accurate shipment status and customer communication records

Requirements:

Bachelor's degree Holder (Logistics/ Supply chain/ Business Administration or any relevant field)
1 – 2 Years of experience in Customer Service field
Fluency in English is a MUST
Strong Knowledge in Microsoft Office (Excel, Outlook)
Excellent phone-handling skills
High proficiency in customer communications