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Role: Customer Service Executive - 6 month assignment. Hours: 8:30am - 4:30pm or 9am - 5:00pm (rotating, on a weekly basis). Location: Winnersh. Hourly Rate: £14.50ph. Office Angels are currently recruiting for a Customer Service Executive for our client based in Winnersh, on a temporary basis.
Job Responsibility
Work as part of the CRM (Customer Relationship Management) team to completes daily tasks in line with SLA given
Inbound and outbound calling to help resolve customer queries
Working with the Service complaints team to resolve any issues
Take ownership of learning products to help customers further
Requirements
Passion for customer service excellence
Demonstrated aptitude for problem solving
Proactive and the ability to take initiative with a 'can do' attitude
Ability to attract trust and build strong relationships with the customers
Focused and achievement oriented
Embodies trust, integrity and ethics inside and outside the Company
Ability to multitask, prioritise and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Computer literate with a good working knowledge of Microsoft Office
What we offer
Weekly pay
Up to 28 days annual leave
BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers