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Customer Service Executive

https://www.randstad.com Logo

Randstad

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Location:
Malaysia , Kuala Lumpur

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Contact Centre & Operations

Job Responsibility:

  • Multi-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions
  • Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions
  • Operational Problem Solving: Conducted root-cause analysis for complex inquiries, collaborating with internal departments and stakeholders to resolve escalated matters
  • Process Improvement: Proactively identified and reported recurring issues and emerging service trends to management to enhance operational efficiency
  • Goal Achievement: Consistently met or exceeded individual performance metrics related to response time, resolution rates, and customer satisfaction scores

Requirements:

  • A Diploma or higher qualification in any field
  • Over 2 years of experience in customer service roles

Additional Information:

Job Posted:
May 05, 2026

Expiration:
June 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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