Customer Service Executive, Office Angels

Customer Service Executive

Office Angels

Location:
United Kingdom, Leeds

Category:
Customer Service

Contract Type:
Not provided

Salary:

24000.00 GBP / Year

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Job Description:

Customer Service Executive position for a luxury retailer in Leeds. Join a dynamic team in a growing business with hybrid working after probation. The role involves handling customer inquiries via phone and email, troubleshooting issues, and ensuring excellent customer experiences.

Job Responsibility:

Handle all incoming phone and email correspondence efficiently and effectively
Create a personal and respectful experience for each customer
Troubleshoot any customer issues regarding orders and assembly guides
Keep customers informed at every stage of the process
Assist with Trustpilot reviews

Requirements:

Clear and professional phone manner
Friendly and positive attitude
Previous customer service experience, ideally in both phone and email communication

Nice to have:

Background in hospitality or retail

What we offer:

Weekends off
Comprehensive onboarding plan
Self-progression scheme available
Business that cares about its culture and team wellbeing
Fantastic location just a 15-minute walk from the train station
Opinions influence product decisions

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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