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Customer Service Executive

United Kingdom, Ashford 15.00 - 16.00 GBP / Hour · Job Posted June 28, 2026
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Job Responsibility

  • Building strong relationships with business customers, providing a unparalleled level of service
  • Handling enquiries from internal and external customers
  • Providing a quick and efficient response to change requests
  • Creating debit and credit notes for customers
  • Handling customer complaints, ensuring customers are satisfied with the resolution
  • Processing returns and refunds
  • Updating and maintaining accurate customer records
  • Identifying opportunities for improvement within the customer service team
  • Working closely with shipping and the warehouse, updating stock reports and demand planning
  • Proactively asking for and acting on customer feedback

Requirements

  • Have business to business Customer Service or Account Management experience
  • Are proficient in using SAP
  • Experience in shipping or logistics (but not essential)
  • Possess excellent IT skills with a meticulous eye for detail

Nice to have

Experience in shipping or logistics

What we offer

  • Weekly Pay
  • Up to 28 days annual leave
  • Dedicated consultant to support your job search
  • First opportunity to see permanent positions
  • Access to free eyecare vouchers
  • Temp of the Month awards
  • Timesheets can be completed on mobile devices
  • Perks at work
  • Discount schemes
  • Access to Well-being platforms

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