Customer Service Executive, Office Angels

Customer Service Executive

Office Angels

Location:
United Kingdom, Rainham

Category:
Customer Service

Contract Type:
Not provided

Salary:

27000.00 GBP / Year

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Job Description:

We are working with a highly successful business in Rainham who are looking for a passionate Customer Service Executive who thrives on delivering exceptional service and is eager to contribute to our continued growth.

Job Responsibility:

Achieve and exceed individual territory sales targets in line with company budget
Manage and ensure profitable growth within your given account portfolio
Contact all customers by telephone as directed, ensuring no cause for complaint or conflict
Respond to all inbound calls and emails in accordance with company policy
Process all sales orders efficiently and within stated time limits
Address customer enquiries promptly and courteously
Advise customers on out-of-stock items and provide suitable alternatives
Complete management information reports as required by the customer
Monitor margin issues and report them to the relevant external salesperson and Business Development Manager
Communicate with all appropriate departments to meet set objectives for individual accounts
Monitor stock levels and movements on bespoke product lines, taking responsibility for clearance if needed
Assist the credit control supervisor to ensure strict payment to terms as agreed with each account
Alert the head of Merchant Sales to relevant market intelligence and significant changes in buying patterns accurately and timely

Requirements:

Experienced in B2B sales
Ability to work well under pressure
Strong communication skills to engage at all levels, both internally and externally
Proficient in Microsoft Excel, Word, and Office packages
Results-driven and self-motivated team player with a keen desire to succeed
Attention to detail and a customer-focused mindset
Numerate and commercially astute

Additional Information:

Job Posted:
June 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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