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Customer Service Executive

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360 Resourcing Solutions

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Location:
United Kingdom , Markham Vale

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The team are recruiting for a Customer Service Executive to join the Markham Vale site. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business. The purpose of the role is to contribute to the site’s sales development through effective delivery of best in class customer service to existing and potential accounts.

Job Responsibility:

  • To manage customer expectations around order placement and delivery against agreed SLAs
  • Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock
  • Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business
  • Customer Account Management - developing good customer relationships, looking after customers to ensure business levels are maintained
  • Compliance with company’s Health and Safety requirements
  • Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible
  • Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand
  • The collation & verification of inputs to the New Job Meeting Process
  • Managing complaints and invoice queries effectively and appropriately
  • Proactively identifying opportunities to improve processes & create flexibility within the team to help manage a large portfolio of Customers with varying needs

Requirements:

  • Excellent communication
  • Experience of effectively managing relationships at all levels, internally and externally
  • Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions
  • Not afraid to challenge the status quo
  • Ability to work under pressure and remain calm
  • Evidence of demonstrating a proactive 'can do' attitude
  • Proven track record in taking ownership for issues and for consistently delivering results
  • Excellent time management and personal organisation skills with a flexible approach
  • Understanding of full product lifecycle from initial concept and design through to production
  • The ability to handle complaints and difficult situations in a patient, calm and effective way
  • Good understanding of computer systems including Microsoft Excel
  • Develop good, productive working relationships with internal and external customers
What we offer:
  • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
  • Ongoing training and development opportunities
  • 24/7 confidential support for you and your family
  • Flexible working options and family-friendly policies

Additional Information:

Job Posted:
February 21, 2026

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