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Would you love to join a forward-thinking, entrepreneurial, and dynamic aviation company? Are you fanatical about delivering high levels of customer service? Come and join AJW Group as a Customer Service Executive within our AOG team! By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Joining AJW as a Customer Service Executive, you will be proactively developing, maintaining, and strengthening relationships with existing and new customers, to optimise their satisfaction and increase all sales opportunities. The shift pattern we have available within the AOG team (AOG is an aviation term for aircraft on the ground, meaning the aircraft is unable to fly), night shift 7:00 pm- 07:00 am supporting our 24/7, 365 days a year cover. You'll be the point of contact for all AOG and priority customer requirements.
Job Responsibility:
Manage customer requirements in an efficient and timely manner
Provide quotes to customers, working closely with internal departments
Purchase items for customer requirements, and negotiate with suppliers to achieve the best cost
Promote efficiencies and continuous improvement for the customer journey
Conduct market research, ensuring that all costs are competitive
Requirements:
Experience in aviation or with aircraft components
Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation
You'll be attentive to detail, ensuring that our customers receive the right information the first time
Self-motivated and able to work within a fast-paced environment
You'll enjoy solving problems, sometimes ones that require the input from team members
You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills
Confident communication skills
Nice to have:
It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity
What we offer:
A team fun budget to bring colleagues together
Free access to LinkedIn Learning to support your development
Opportunities to take part in charity events, volunteering, and community projects
A modern office with an onsite gym, bike-to-work scheme, and a great restaurant
A discretionary bonus and private healthcare
Relocation support if you're moving closer to our HQ