Customer Service Executive - Repairs Job at AJW Group (Sofia)

Customer Service Executive - Repairs

Exciting news — AJW Group is expanding! We’re opening new offices in Sofia, Bulg...

Location

Bulgaria , Sofia

Salary:

Not provided

AJW Group

Expiration Date

Until further notice

Requirements

Previous experience in customer service within the aviation industry is preferred
Strong communication and interpersonal skills
Ability to manage customer inquiries and facilitate the repair process efficiently
Results-oriented mindset with a focus on profitability and customer satisfaction
Collaborative team player with the ability to work across different departments
Self-Managing: Able to progress solutions without being given specific tasks daily

Job Responsibility

Collaborate with the Customer Repairs Team Leader and AJW Group to ensure stock levels meet customer expectations and financial goals
Play a key role in MRO Operations
Follow all updated procedures for stock upgrades
Optimize cost savings and minimize repair turnaround time
Support the team in meeting service obligations and department goals
Select vendors and process repair orders
Collaborate with vendors to control costs and enhance profitability
Expedite repair orders to reduce turnaround time
Support Sales by prioritizing urgent requests
Coordinate with warehouse, logistics, and inspection as needed

What we offer

Monthly team fun budget
Support community causes through charity events
Vibrant social scene with company-run events
Stunning work environment at state-of-the-art HQ
Onsite gym
Bike-for-work scheme
Delicious restaurant
Discretionary bonus
Healthcare
Perkbox benefits

Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing tea...

Location

United States , Littleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, order processing, or a similar support-focused role
Strong verbal and written communication skills with a detail-focused approach to customer interactions
Excellent attention to detail and the ability to handle detailed information accurately in a fast-paced environment
Comfortable learning technical product information and applying it to customer questions and order requirements
Reliable work history with a track record of dependability, consistency, and commitment in previous roles
Basic to intermediate computer skills, including experience navigating web-based platforms, databases, and Microsoft applications
Ability to work effectively as part of a team while also managing individual responsibilities with minimal supervision
Familiarity with medical terminology or experience in a medical-related setting is helpful, but not required

Job Responsibility

Manage customer order entry with accuracy, ensuring specifications, configurations, and product details are captured correctly
Guide customers through product options and adaptations by explaining features and helping identify solutions that fit end-user needs
Respond to inquiries related to order progress, pricing requests, returns, and repair matters through phone and email communication
Maintain detailed documentation on customer interactions, product status updates, and supplier follow-up needs to support smooth service execution
Build working knowledge of specialized products and related terminology to provide informed assistance and dependable recommendations
Use Microsoft-based business systems and online tools to prepare quotes, enter data, and monitor account activity efficiently
Coordinate with internal team members to deliver a high standard of service for both external customers and internal partners
Follow established training and workflow processes carefully to reduce errors, improve consistency, and support long-term customer satisfaction

What we offer

medical, vision, dental, and life and disability insurance
Company 401(k) plan
free online training

Internal Control Coordinator – Supply Chain & Customer Service

As part of our Group-wide Internal Control System (ICS) program, we are strength...

Location

Switzerland , Le Brassus, VD

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Higher education degree in Supply Chain, Customer Service Operations, Audit, or Internal Control
Minimum 5 years of experience in Supply Chain, Customer Service, or Internal Control (experience in luxury or industrial environments is a plus)
Strong understanding of operational flows: planning, procurement, logistics, repair management, and distribution
Excellent analytical skills, rigor, and attention to detail
Strong writing and communication abilities
Proficient with Excel and PowerPoint
experience with ServiceNow, M3, or PowerBI is an advantage
Full professional proficiency in French and at least C1 level in English

Job Responsibility

Draft internal control descriptions, objectives, and methodologies in collaboration with business teams
Execute ICS controls across subsidiaries, delivery markets, and repair centers
Document results, evidence, and remediation needs using Group tools
Monitor discrepancies and drive action plan follow-up with local managers
Report control results and risk observations to the Group Internal Control team
Coordinate ICS activities between Supply Chain, Customer Service, and headquarters
Support operational teams by raising awareness on risk management and best practices
Contribute to process optimization, procedure updates, and audit readiness

What we offer

Basic and supplementary health insurance coverage
5 weeks annual vacation with 2 additional weeks between Christmas and New Year
Financial support for sporting and cultural activities, as well as for soft mobility (eg. public transportation)
Free parking spaces and charging stations for electric vehicles
Possibility to work remotely from one of our remote sites (located in cantons Geneva, Vaud and Neuchatel)
A company restaurant
A pension fund (OP) with an advantageous employer contribution

Fulltime

New

F&B Services Supervisor - Marriott Executive Apartments Kuala Lumpur

Ensure staff is working together as a team to ensure optimum service and that gu...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of staff, and rectify any deficiencies
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
Inspect storage areas for organization, use of FIFO, and cleanliness
Complete scheduled inventories and stock and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company and safety and security policies and procedures

Fulltime

New

Field Service Engineer

Execute selected service of our 360º service portfolio on standard products.

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

Bachelor's in engineering (Mechanical, Mechatronics, or related) or equivalent experience
Experience in repairing and maintenance services of industrial machinery/equipment
Strong mechanical skills
Having hands-on experience with heat exchanges, separator, decanter is a plus
Excellent problem-solving, communication, and interpersonal abilities
Able to work independently and travel frequently within the country.

Job Responsibility

Complete ALSOC learnings and assessments as assigned by the mentor
Read and digest maintenance manuals and complete learning logs relative to your product exposure
Support and learn how to execute maintenance and repairs on standard products at customer sites
Complete preparation checklists for the service job to be undertaken
Follow up on actions and promises made to customers
Report unsafe practices, and incidents and work for continuous improvement
Capture Installed Base on site and communicate sales opportunities to sales organization
Proactive recommendation to customers for purchase of spares
Execute service in our Service Centers as required.

What we offer

Challenging position in an open and friendly environment where we help each other to develop and create value
Your work will have a true impact on Alfa Laval’s future success
We care about diversity, inclusion and equity in our recruitment processes.

Fulltime

New

Field Service Engineer

Every day, we get opportunities to make a positive impact – on our colleagues, p...

Location

Thailand , Samut Prakan

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Mechanical or Electrical Engineering
At least 3-5 year experience in repairing and maintenance services of industrial machinery/equipment
Having electrical or automation background but like to work with mechanical work is a plus
Having hand on experience with heat exchanges, separator, decanter is a plus
Strong analytical thinking and trouble shooting skills
Good command in English and Thai both written & spoken and computer literate
Able to work overtime and a hands-on person
Work base location: Samut Prakan province

Job Responsibility

Responsible for executing maintenance and minor repairs on standard products at customer site
Investigate and resolve technical problems on standard products at customer site
Preparation of the service job to execute/resolve at the shortest possible time
Follow up on actions and promises made to customers
Write service report on site and get it signed by the customer
Update service execution IT system with relevant information
Report unsafe practices, incidents and work for continuous improvement
Capture Installed Base on site and communicate sales opportunities to sales organization
Proactive recommendation to customers for purchase of spares
Execute service in our Service Centres if required

Fulltime

New

Field Service Engineer

We are looking for a Field Service Engineer to provide direct technical support ...

Location

India , Secunderabad

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

Engineers graduate or diploma
Willing to travel extensively (75-80%)
Valid four-wheeler driving license
Strong mechanical and electrical knowledge
ability to read technical drawings
5-7 years in service/manufacturing/EPC/engineering sectors
Excellent communication, customer focus, and teamwork
Commitment to safe work practices

Job Responsibility

Deliver on-site and remote service support for Alfa Laval products and systems
Ensure compliance with health, safety, and company standards
Execute commissioning, installation, troubleshooting, and maintenance activities
Provide technical documentation, training, and proactive customer support
Collaborate with sales and service teams to identify business opportunities
Adhere to Alfa Laval policies and safety protocols
Use PPE correctly and report unsafe practices
Support continuous improvement in workplace safety
Perform installation, testing, repair, and maintenance of equipment
Conduct condition monitoring and energy audits

What we offer

Open and collaborative environment
Build a global network and learn from diverse teams
Make a real impact on Alfa Laval’s success
Continuous learning and development opportunities

Fulltime

New

Insurance Services Coordinator

Reporting to the Senior Business Partner of Risk & Insurance Services, the Insur...

Location

Australia , Melbourne

Salary:

42.00 AUD / Hour

Randstad

Expiration Date

July 18, 2026

Requirements

Must hold (or be willing to obtain) a valid Working with Children Check
Alignment with robust community values, including a strict commitment to child safety, diversity, and workplace safety
Readiness to participate in occasional incident management support roles as appropriate to your experience
Insurance Expertise: Proven experience managing motor vehicle insurance claims in compliance with the Road Safety Act and Insurance Contracts Act
Outstanding Communication: Superior interpersonal, negotiation, and customer service skills to confidently manage relationships with diverse stakeholders (from internal executives to external contractors and legal teams)
Strong Reporting Capabilities: Excellent computer literacy (MS Office and insurance databases) with a sharp ability to analyse data, track financial profiles, and compile executive-ready reports
Autonomy & Drive: A high level of attention to detail and the capability to work independently under minimal supervision while remaining a collaborative team player

Job Responsibility

End-to-End Motor Claims Management: Coordinate repairs, assessments, legal demands, and third-party recoveries for a massive fleet of over 4,000 vehicles
Stakeholder & Vendor Management: Liaise with internal mechanical/operational teams, legal representatives, claims consultants, and a state-wide network of repairers to minimise vehicle downtime
Reporting & Data Analysis: Maintain the in-house online claims database and deliver high-quality quarterly forecasting, status reports, and business intelligence to the Chief Risk Officer
Liability & Dispute Resolution: Make definitive decisions on claim liabilities, negotiate settlements, and coordinate legal debt recovery services
Training & Capability Building: Travel/engage state-wide to deliver training on insurance processes and update internal guidelines, manuals, and intranet resources

What we offer

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Customer Service Executive - Repairs

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