Customer Service Executive

Due to growth and a recent large client win, we’re looking for an experienced an...

Location

United Kingdom , Long Eaton

Salary:

28000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Previous experience within the Furniture, Fabrics or Textiles industries
Experience of working in a manufacturer and/or exposure to an international supply chain
Proficient with Microsoft Excel and Access and exposure to GoogleSheets
Desire to get the job done and work as part of a small but passionate team
Can-do attitude and willingness to take on any task
Desire to improve on and continuously shape existing processes
Confidence to take initiative and manage stakeholders at all levels
Excellent written and verbal communication to de-escalate and pacify customers who have complaints

Job Responsibility

Action and resolve service complaints for customers
Respond to verbal and written sales and delivery queries
Process customer orders / service orders
Appoint 3rd party repair companies
Process and order swatch requests
Negotiate allowances and goodwill gestures with customers
Dispatch and manage stock levels of service parts
Update spreadsheets and databases as required
Provide feedback to the Customer Service Manager and Managing Director on patterns of service complaints and trends
Assist with the recharge of service costs to suppliers

What we offer

24 Days Annual Leave
Employee Assistance Programme
Life Assurance

Fulltime

Service Executive - Regional Service

We are seeking a skilled and dedicated service professional in our team who is r...

Location

India , Rishikesh

Salary:

Not provided

KARL STORZ

Expiration Date

Until further notice

Requirements

Degree or Diploma in Electronics / Electrical / Instrumentation, / Biomedical or Equivalent
Candidate should have basic knowledge of Electrical and Electronics fundamentals
2-5 year of Experience in service, maintenance, or installation (field service experience preferred)
Field exposure required
local language knowledge mandatory

Job Responsibility

Perform installation, maintenance, and repair of OR1 Systems at hospital sites
Troubleshoot, diagnose, and repair technical issues to ensure optimal system performance
Conduct regular tray audits of customer equipment
Develop and implement work plans in coordination with the OR1 Project Team
Collaborate with hospitals, modular operation theatre vendors, and other stakeholders for smooth execution of OR1 projects
Address service and support calls at the base location and defined territories
To provide on-site Customer Service Support to customers across the defined region for repair of Equipment of Medical and Veterinary endoscopes
Conduct Preventive Maintenance Programs and Tray Audits as per technical expertise and timelines given
To update call stage in the web portal and escalate calls/ issues to the supervisors/ regional in-charge in timely manner
To generate revenue through Repairs, Accessories Sales, AMCs and repair exchange as per given targets - coordinate to submit estimate, approval follow-ups, spares consumption and invoicing

What we offer

The company provides comprehensive health coverage, including hospitalization benefits, for employees and their dependent family members. The coverage includes: Self, Spouse, Two dependent children, Parents or Parents-in-law (any one set as per employee’s preference)
Parental Leave Policies to support employees during significant family milestones
Free & Confidential Counselling Support to promote employee well-being and mental health
The company provides insurance coverage to ensure financial protection for employees and their families in case of unforeseen circumstances. The coverage includes: 1. Term/Life Insurance
2. Accidental Disability/Death Insurance
KARL STORZ also contributes 4.81% of the Basic salary to the Gratuity scheme. This is payable when an employee leaves the services of the company after completion of a minimum of 5 years as per the Gratuity Act 1972
Employees can choose to contribute to the National Pension Scheme by making a declaration to the effect

Fulltime

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Automotive Service Advisor

Service Advisor responsible for day-to-day operations including generating sales...

Location

United States , Phoenix

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Minimum of 2-5+ years of Automotive Management Experience
Excellent closing skills
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast-paced environment
Coachable, honest and goal-oriented team player
Must have valid driver's license

Job Responsibility

Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales
Meet, greet and recommend services to customers
Manage technician workflow and the status of the customers vehicles’ repairs
Order parts and inventory
Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What we offer

Competitive compensation packages and incentive programs
Ongoing training and field support
M-F work week schedule, No Weekends
Growth opportunity

Fulltime

Automotive Service Manager

Our Service Managers are high energy professionals who not only lead by example,...

Location

United States , Columbus

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success
Excellent one time closing skills
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast paced environment
Honest, goal-oriented and energetic team player
Must have valid driver's license

Job Responsibility

Meeting and greeting customers
Managing technician workflow
Recommending services to customers
Ordering parts and inventory
Keeping customers updated on the status of their vehicles' repairs
Managing and tracking lead counts as well as customer satisfaction ratings
Generating and closing sales
Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What we offer

Competitive Compensations package
Ongoing training and field support
Daytime work hours
Paid time off
Growth opportunity

Fulltime

Automotive Service Manager

Our Service Managers are high energy professionals who not only lead by example,...

Location

United States , Columbus

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success
Excellent one time closing skills
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast paced environment
Honest, goal-oriented and energetic team player
Must have valid driver's license

Job Responsibility

Meeting and greeting customers
Managing technician workflow
Recommending services to customers
Ordering parts and inventory
Keeping customers updated on the status of their vehicles' repairs
Managing and tracking lead counts as well as customer satisfaction ratings
Generating and closing sales
Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What we offer

Competitive Compensations package
Ongoing training and field support
Daytime work hours
Paid time off
Growth opportunity

Fulltime

Automotive Service Manager

As an Automotive Service Manager you will be responsible for building relationsh...

Location

United States , Leesburg

Salary:

Not provided

AAMCO Franchise

Expiration Date

Until further notice

Requirements

Minimum of 2-3 years of automotive experience with a track record of success
Complex sales experience is required
Excellent one time closing skills
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast paced environment
Honest, goal-oriented and energetic team player
Must have valid driver's license

Job Responsibility

Manage inbound leads as well as customer satisfaction ratings
Generate cold leads and close sales
Meet, greet and recommend services to customers
Manage technician workflow and the status of customer vehicles’ repairs
Order parts and inventory
Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What we offer

Competitive compensation packages and incentive programs
Ongoing training and field support
Daytime work hours
Growth opportunity

Fulltime

Head of Repair, lease & exchange order management - asia pacific

This job is based in Satair. Responsible for all Parts & Tools Repair services (...

Location

Singapore

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelors in Business Administration or similar/equivalent
Prior experience in people management
Knowledge about the product management discipline
Strong knowledge about the repair activities/services and market requirements (customers & suppliers)
Knowledge of relevant air worthiness and regulatory agencies requirements
Knowledge of Export Control Basics
Knowledge of civil aviation requirements / rules and Airbus documentation
Minimum 10 years working experience with airline and/or MRO operations
Customer Service and Supply Chain experience

Job Responsibility

Geographical scope: Asia Pacific & China
Oversee a team that acts in direct exchange with external customers (airlines, MRO), internal stakeholders (Customer Support Directors, Field Service Managers, Account Directors, Credit Management, etc.), internal and external repair stations and manages, the delivery of products and services for 7 different & individual business lines
Manage the order book proactively and implement ideas and initiatives to improve the operational key figures repair turnaround time (TAT) performance and reliability as part of continuous improvement
Design and promote a sustainable development of the team within the framework of global change processes such as projects or market conditions
The job holder forms the interface to those directly involved in the process at the escalation level, such as customers, suppliers, service management, tools engineering, repair network management and is responsible for solving or prioritizing process-related problems
The job holder is responsible for ensuring the relevant process steps along the various business lines. This includes the prioritization of tasks and the allocation of work priorities to individual team members on a daily basis.
The job holder makes an active contribution to CSIP (Customer Service Improvement Program) within the framework of business reviews with customers
Respond to all RFP / RFQ in line with agreed processes & formats
Undertake customer & repair station visits as required
Undertake key customer business reviews identifying service quality / satisfaction & new business opportunities

Fulltime

Customer Service Executive - Repairs

AJW Group

Location:
Bulgaria , Sofia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 06, 2026

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