Customer Service Executive (Fresh Graduate)

Our client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world-class international underwriting expertise. Job Description: Provide timely and professional responses to inbound customer calls and emails. Deliver first-contact resolution whenever possible; escalate complex issues to relevant departments appropriately and on timely basis. Follow up cases closely and ensuring meets SLA. Document all customer interactions accurately in the CRM system according to SOPs. Ensure strict adherence to company policies, customer service charter and industry regulatory standards. Provide positive feedback on improvements, and foster teamwork within the Call Centre environment. Talent requirements: Min SPM qualified, Diploma or Degree and any fields. Fluent in English and Bahasa Malaysia for both written and spoken to support local market. Experience in Customer Service or Call Centre for 1-2 years, preferably within General Industry or Insurance. We welcome fresh graduates however must have good communication skills. Customer-centric attitude: polite, patient, problem-solver. Ability to handle complaints smoothly and maintain professionalism in stressful calls. Team player with good interpersonal skills. Additional remarks: Normal working hours (Monday - Friday) only