Customer Service Executive - Ecommerce Job at Blu Digital (Birmingham)

Customer Service Ops Expert

Global-e (Nasdaq: GLBE) is a leading platform that enables and accelerates globa...

Location

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

3+ years of experience in logistics operations within eCommerce, retail, export or tech environments., or working in carriers’ roles
2+ years of experience in a leadership position, preferably in a multi-regional or global setting
Proven track record of leading and scaling high-performing customer service and logistic teams
Deep understanding of customer service and logistics best practices, SLAs, and KPIs
Experience with CRM and support platforms (e.g., Zendesk, Salesforce Service Cloud, Freshdesk, or similar)
Strong analytical skills
ability to interpret data, generate insights, and turn them into actionable improvements
Excellent verbal and written communication skills in English
ability to communicate clearly with both technical and non-technical stakeholders
Demonstrated ability to resolve escalated customer issues with professionalism

Job Responsibility

Provide strategic leadership to Global-e’s customer service logistic operations across the US, EMEA, and APAC
Align with global teams around shared goals, procedures, and workflows, fostering operational consistency and excellence
Track, analyze, and optimize CS Ops performance using KPIs and productivity metrics
Lead high-level discussions with senior stakeholders in Global -e to define needs and deliver effective solutions
Oversee the logistic operations in all CS teams and be an escalation focal point
Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement
Collaborate cross-functionally to streamline internal processes and enhance the customer experience
Define and execute new workflows and automations to improve service levels and operational efficiency

Ecommerce Executive

Our beauty client is currently looking to recruit an Ecommerce Executive.

Location

United Kingdom , London

Salary:

30000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Website maintenance and reporting from a similar background
Experience with content, product, and inventory management
Experience of website optimisation and data analysis
Experience using Google Analytics

Job Responsibility

Day-to-day delivery of customer experience, conversion process, and provision of services through all digital channels
Coordinate translations and ensure all activity is localised effectively
Work with external dev team to ensure appropriate user interface and experience optimisations are made
Report on sales performance on a weekly basis
Update stock and inventory across all platforms

Fulltime

New

Digital Marketing Executive (Chinese Speaking) - MEA Sukhumvit Park Bangkok

Support the Brand, Marketing and Digital organization on implementation of eComm...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major
At least 2 years of related work experience

Job Responsibility

Support the Brand, Marketing and Digital organization on implementation of eCommerce strategies
Responsible for executing digital activities as assigned based on key initiatives and strategies
Verify that all activities are in alignment to provide the support needed for successful implementation of the eCommerce plans across the region
Manage the day-to-day activities for social media channels
Manage active and engaged communities around a defined topic or topics by monitoring online conversations
Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support
Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants
Provide measurement of the impact of online presence to the hotel’s overall business
Generate reports and analytics on current trends and hotel's performance
Assist management in training and motivating employees

Fulltime

New

Partnerships Manager

As a Partnerships Manager, you will be instrumental in fostering and enhancing r...

Location

Italy

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Marketing, or a related field, or at least 3 years of equivalent work experience
Proven track record in eCommerce partnership management or a similar commercial role, ideally within the eCommerce industry
Strong business and financial acumen, with excellent time management and organizational skills
Highly motivated, entrepreneurial, and results-driven, with the ability to work both independently and collaboratively
In-depth understanding of Direct-to-Consumer (DTC) eCommerce platforms, logistics, and digital marketing channels
Outstanding communication, negotiation, and relationship-building skills
Analytical mindset with the capability to interpret data, derive insights, and make data-driven decisions
Proficiency in CRM systems, project management tools, and Microsoft Office Suite
Demonstrated ability to communicate, present, and influence effectively at all organisational levels, including executive and C-level

Job Responsibility

Partnership Management: Cultivate and sustain relationships with key eCommerce partners, including digital agencies, online marketplaces, payment service providers, platforms, and third-party logistics (3PL) providers
Collaborate with partners to uncover growth opportunities, align business goals, and execute joint marketing campaigns
Maintain regular communication with partners to update them on referral performance, product advancements, promotions, and other relevant developments
Monitor partner performance, analyse data, and offer recommendations to enhance sales and revenue
Business Development: Negotiate partnership agreements and contracts to ensure mutually beneficial terms
Identify and pursue new expansion opportunities, including new market entries and innovative partnership programs
Collaborate with Global-e’s marketing team to develop high-impact promotions, events, and co-sponsorship opportunities
Create compelling presentations and collateral to showcase the benefits of partnering with Global-e
Strategic Planning: Formulate and execute strategic plans to achieve growth targets in line with business objectives
Analyse market trends and competitor activities to identify potential opportunities and challenges

Platform Leader, Digital Experiences

As the Platform Leader for Digital Experiences, you will act as the single point...

Location

Australia , New South Wales

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Proven experience in senior digital engineering or platform leadership roles, successfully leading customer-facing technology teams of 50+ members
Deep knowledge of the retail media industry, ad-tech integrations, digital loyalty programs, and modern web, mobile, and API service architectures
Exceptional stakeholder management skills and political acumen, with a demonstrated ability to align diverse viewpoints across a federated corporate environment
Strong technical credibility to confidently oversee a complex digital technology stack and actively engage in architecture and technical design discussions
Resilient and adaptable mindset, thriving in high-ambiguity environments and achieving outcomes across the organization without relying solely on hierarchical authority
Demonstrated capability to translate complex technical situations into commercial terms, while balancing media sales needs with a friction-free user experience

Job Responsibility

Develop and own the multi-year strategic roadmap for Cartology's Digital Experience platform, ensuring ad-tech and targeted placements integrate seamlessly into native digital and eCommerce environments
Partner with senior executive stakeholders across Cartology and W-Digital to align commercial media revenue goals with customer experience principles
Lead and motivate a large, cross-functional engineering and product team, including software engineers, solution architects, and product managers, to deliver continuous platform enhancements
Secure and manage multi-million dollar business cases, taking accountability for strategic technology investments and benefits realisation
Drive the evolution of the technology team's operating and organisational model to ensure optimal engineering capabilities and agile processes are in place
Mitigate project risks and facilitate critical trade-off decisions to ensure delivery teams achieve target outcomes without compromising platform security, resilience, or performance

What we offer

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
A progressive and flexible 'work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app

Fulltime

Associate User Experience (UX) Designer

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

India , Bengaluru

Salary:

Not provided

Boeing

Expiration Date

Until further notice

Requirements

A minimum of 5+ years of experience in UX design with an emphasis in ecommerce
Strong foundation in user-centered design principles and design thinking methodology
Understanding in user-centered design (wireframes, visual design specifications, prototypes, style guides)
Understanding of HTML/CSS and other UI technologies that will enable in providing detailed specifications for our developers and engineers to work from
Experience in using user behavior analytics data to improve user experience
Experience with Agile methodologies
Proficiency in Figma, Sketch, Adobe Creative Cloud, InVision
Experience interacting with end-users/stakeholders to gather requirements and validate designs
Experience performing user research, creating user interface designs and conducting usability evaluations to incorporate feedback into design solutions for a software application or system
Experience with responsive and mobile design along with strong prototyping skills

Job Responsibility

Work on development and support of Boeing Global Service (BGS) ecommerce applications that are used to offer various parts, products and services to Business Regional & General Aviation (BRGA) as well as Commercial Airline (CA) customers across the world
Collaborate closely with cross-functional teams including product managers, engineers, and support teams in India, the US and other regions
Partner with project teams to execute user-centered design activities across product lifecycle, from discovery to delivery to ensure product usability
Conduct user research activities such as interviews and facilitating iterative feedback loops and define user requirements, user flows, and usability goals to make an informed design decision
Translate user needs and business requirements into wireframes, user flows, design alternatives and convey designs by building prototypes and style guides
Conducts iterative usability tests to evaluate the efficiency and effectiveness of the designs
Diagnose and prioritize usability issues and refine designs, based on recommendations and findings
Work in close collaboration and support alignment between the UX design and technical roadmaps working closely with development and QA teams teams based in USA or other regions
Create and maintain UX documentation, including design specifications and interaction guidelines
Keep track and actively reduce technical debts (hardening the software) while working with other developers / leads / architects / SM / PO / etc

What we offer

Competitive base pay and incentive programs
Industry-leading tuition assistance program pays your institution directly
Resources and opportunities to grow your career
Up to $10,000 match when you support your favorite nonprofit organizations

Fulltime

Client Partner - eCommerce & Retail

Meta is seeking a Client Partner to evangelize and drive adoption of Meta's perf...

Location

India , Bangalore

Salary:

Not provided

Partnerships Manager DACH

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate...

Location

Germany , Berlin

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Marketing, or a related field, or at least 3 years of equivalent work experience
Proven track record in eCommerce partnership management or a similar commercial role, ideally within the eCommerce industry
Strong business and financial acumen, with excellent time management and organizational skills
Highly motivated, entrepreneurial, and results-driven, with the ability to work both independently and collaboratively
In-depth understanding of Direct-to-Consumer (DTC) eCommerce platforms, logistics, and digital marketing channels
Outstanding communication, negotiation, and relationship-building skills
Analytical mindset with the capability to interpret data, derive insights, and make data-driven decisions
Proficiency in CRM systems, project management tools, and Microsoft Office Suite
Demonstrated ability to communicate, present, and influence effectively at all organisational levels, including executive and C-level

Job Responsibility

Cultivate and sustain relationships with key eCommerce partners, including digital agencies, online marketplaces, payment service providers, platforms, and third-party logistics (3PL) providers
Collaborate with partners to uncover growth opportunities, align business goals, and execute joint marketing campaigns
Maintain regular communication with partners to update them on referral performance, product advancements, promotions, and other relevant developments
Monitor partner performance, analyse data, and offer recommendations to enhance sales and revenue
Negotiate partnership agreements and contracts to ensure mutually beneficial terms
Identify and pursue new expansion opportunities, including new market entries and innovative partnership programs
Collaborate with Global-e’s marketing team to develop high-impact promotions, events, and co-sponsorship opportunities
Create compelling presentations and collateral to showcase the benefits of partnering with Global-e
Formulate and execute strategic plans to achieve growth targets in line with business objectives
Analyse market trends and competitor activities to identify potential opportunities and challenges

Fulltime

Select Country

Customer Service Executive - Ecommerce

Job Description

Job Responsibility

Requirements

Looking for more opportunities?