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Answers and responds to all incoming phone calls from customers – serves the first point of contact for customers and business partners
Processes all orders each day in a timely manner and within established deadlines – Ensures that all orders are reviewed, released or action taken
Offers customers up-to-date product knowledge and communicates order variances
Understand and adhere to customer’s requirements for order management
Validate and ensure all orders have correct pricing, promotions and off invoice discounts along with appropriate backup where required
Communicate and coordinate with warehouse, freight carriers and team members to ensure orders are fulfilled, shipped and delivered on time and in accordance with the customer instructions
Research customer inquiries and delivery issues through investigation, engaging third parties as required to resolve
Process and investigate customer post-delivery enquiries or complaints
Process any credit notes or related billing corrections if required within the appropriate timeframe as it relates to month-end and quarter-end cut offs
Maintain data in our master files, for example but not limited to pricing, promotions and customer-bill and ship to information, or EDI if needed
Requirements:
Ingles C1
Grado
Broad understanding of interrelation of various business functions
Demonstrated technical knowledge of general order processing and logistics procedures and practices
Knowledge of applicable regulations, policies, procedures, principles, standards, controls, best practices
Able to learn and apply current product knowledge
Able to accurately and efficiently complete all essential functions on time
Competent in application and use of ERP, vendor software, MS office applications, reporting tools and other platforms
Ability to organize and analyze data and summarize information for management review
Able to work under pressure with strict deadlines
Ability to independently manage deliverables while balance multiple demands, competing priorities and deadlines within capacity constraints
Ability to take initiative while seeking appropriate guidance
Demonstrated customer service ability to influence customers and provide fiscally responsible order fulfilment solutions
Able to effectively communicate and collaborate on cross-functional projects
Capable of effectively communicating information orally and in the form of spreadsheets or written reports
Able to build and maintain positive and respectful internal and external relationships