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Customer Service & Dispatch Coordinator (Inside Sales Focus)

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Mr. Handyman

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Location:
United States , Manassas

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

18.00 - 20.00 USD / Hour
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Job Description:

Love talking to customers, staying organized, and keeping a team running on schedule? This role is the hub of our operation. Mr. Handyman of Northern Virginia (Manassas, VA) is hiring a Customer Service & Dispatch Coordinator to manage inbound calls, schedule jobs, dispatch technicians, and help convert opportunities into booked work. If you're detail-oriented, quick on your feet, and enjoy a fast-paced environment, this is a great opportunity to grow.

Job Responsibility:

  • Answer inbound calls and respond to customer inquiries with professionalism and urgency
  • Convert incoming leads into scheduled appointments (inside sales focus)
  • Schedule jobs efficiently based on technician availability, skillset, and location
  • Dispatch technicians and adjust schedules in real time throughout the day
  • Communicate updates to customers and field teams to keep everyone aligned
  • Enter and maintain accurate job details in our CRM (ServiceTitan)
  • Follow up on estimates and unscheduled opportunities to drive additional revenue
  • Monitor daily schedule performance and help maximize technician productivity
  • Deliver a 'raving fan' customer experience from first call to job completion

Requirements:

  • 2+ years of experience in customer service, dispatching, scheduling, or inside sales
  • Strong phone presence and ability to build rapport quickly
  • Highly organized with the ability to multitask in a fast-paced environment
  • Comfortable handling multiple systems, data entry, and scheduling tools
  • Problem-solver who can think quickly and adapt throughout the day
  • Team-oriented with a positive, professional attitude
  • ServiceTitan experience is a strong plus (or similar CRM/dispatch software)
  • Construction, home services, or field service experience preferred
  • Must work from our Manassas office (not remote)
  • Located within Northern Virginia (Prince William / Manassas area preferred)

Nice to have:

  • ServiceTitan experience (or similar CRM/dispatch software)
  • Construction, home services, or field service experience
What we offer:
  • Performance-based bonuses tied to booking and revenue goals
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid vacation and holidays
  • Training on systems, processes, and ServiceTitan
  • Supportive, team-oriented work environment
  • Opportunity to grow into senior CSR, dispatch lead, or office management roles

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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