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Customer Service & Despatch Coordinator

Australia, South Dandenong · Job Posted February 23, 2026
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Job Description

Efficiently manage customer orders, dispatch, and inbound goods in a dynamic, team-focused environment. Hands-on role coordinating dispatch and inbound goods in a busy warehouse setting. Develop skills in customer service, inventory management, and logistics coordination. Play a vital role in ensuring customer orders are accurately packed, dispatched on time, and inbound goods are inspected and processed efficiently. Coordinate with couriers, vendors, and internal teams to maintain smooth operations and excellent customer service standards.

Job Responsibility

  • Pack and dispatch components according to customer orders
  • Coordinate with couriers for timely dispatch and receipt of goods
  • Inspect goods for quality and allocate stock appropriately
  • Occasional delivery to our customers
  • Maintain accurate customer and order information using CRM and ERP systems (Zoho, MYOB)
  • Assist sales team with overflow calls and data entry as needed
  • Comply with all workplace health, safety, and environmental policies

Requirements

  • Positive, can-do approach and strong numerical skills
  • Valid driver's license
  • Experience in a similar customer service or dispatch role desirable
  • Strong organisational skills with the ability to multitask and meet deadlines
  • Excellent communication skills, both written and verbal
  • Safety-conscious attitude and commitment to workplace health and safety
  • Proficiency with MS Office and familiarity with CRM/ERP systems
  • Must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa

What we offer

  • Market aligned remuneration with annual salary reviews
  • Career Progression with clear pathways and access to free webinars, training events and courses
  • Comprehensive Benefits including retail discounts, bonus incentives, recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs
  • Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities

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