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Customer Service Delivery Driver

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IKEA

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Location:
United Kingdom , Nottingham

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

30724.00 GBP / Year
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Job Description:

IKEA Nottingham are looking to welcome a Customer Service Delivery Driver. You must hold a valid full UK driving license for 24 months minimum. Responsible for careful stock handling and quality deliveries, resolving customer issues through home visits, maintaining delivery vehicles to IKEA safety standards, and communicating professionally with customers, co‑workers, and service partners to manage complaints with confidence and diplomacy.

Job Responsibility:

  • Focused on prompt and careful handling of stock to ensure quality deliveries to our diverse clientele and various store branches, following prescribed workflow and routines
  • Visit customers' homes to resolve complaints, deliver missing items, and collect damaged stock, ensuring all goods are handled to and from the customer’s preferred room
  • Inspecting & housekeeping of assigned vehicles before and after customer deliveries, reporting any issues identified and placing on charge after use. Comply with all IKEA health, safety and security rules and requirements
  • Communicate professionally to all IKEA customers, co-workers and service partners in a confident and friendly manner handling complaints and claims efficiently and with diplomacy

Requirements:

  • Applicants are required to be at least 19 years of age and have held a valid driver's license (Category B) for at least 24 months
  • You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own
  • Excellent communication skills and problem-solving abilities
  • You are computer literate and able to work with technology
What we offer:
  • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers
  • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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