Customer Service Data Entry Coordinator

Data Entry Coordinators report to a Service Center Supervisor who will provide direction and Key Performance Indicators to measure progress and success at the individual and team levels. The ideal candidate is detail-oriented, customer-centric, and focused. A detail-oriented individual is thorough and effective with time management and organization skills. They ensure completeness and accuracy when addressing customers’ requests and concerns. A customer-centric individual addresses the clients' customers in a respectful, friendly, and tactful manner. They are adept at listening to customers’ needs, giving clear and concise responses, and, when necessary, delivering negative information in an empathetic and solution-focused way. A focused individual will be able to independently prioritize their work, understand their key metrics, and execute their daily tasks efficiently. They will escalate issues and seek clarity whenever situations arise that are out of their scope or training level.