Customer Service Coordinator, IKEA

IKEA

Location:
Australia, Rhodes

Category:
Customer Service

Contract Type:
Employment contract

Salary:

30.75 AUD / Hour

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Job Description:

As a Customer Service Coordinator at IKEA, you will supervise the daily team operations, ensure a positive customer journey, provide feedback to leaders, troubleshoot issues, and optimise the shopping experience by collaborating with other functions. You will also support co-worker competence and record information to improve overall customer satisfaction. The role offers multiple benefits and focuses on fostering equality, diversity, and career development.

Job Responsibility:

Supervising the daily operation of the team to ensure a positive customer journey
Liaising with leaders and providing feedback on daily areas of team performance and functional activities
Establishing a mindset of first time right for every customer
Securing the daily operations for co-workers and customers, troubleshooting and providing solutions
Optimising the shopping journey by collaborating with all functions to increase co-worker competence and knowledge
Recording information accurately in relevant systems to improve future customer experiences

Requirements:

At least 1 year of experience supervising teams
Passionate about the customer experience and home furnishings
Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience
Confident in multitasking, coordinating co-workers, delegating tasks, and prioritising workload
Strong attention to detail and process improvements with high-level verbal and written communication skills
Adaptable, energetic, and able to remain calm and confident under pressure
Proficient computer skills with the ability to learn and use systems and digital tools

What we offer:

$30.75 base hourly pay rate + penalty rates (weekends, public holidays, late nights)
5 weeks' Paid Annual Leave
Paid Parental Leave
Family & Community Leave
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts)
Co-worker Loyalty programme (extra superannuation contributions)
24/7 access to Employee Assistance Program

Additional Information:

Job Posted:
September 12, 2025

Expiration:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Coordinator

IKEA

Location:Australia, Rhodes

Category:Customer Service

Contract Type:Employment contract