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14forty Logo 14forty · Customer Service

Customer Service Coordinator

United Kingdom, Winchester Employment contract 32000.00 GBP / Year · Job Posted March 13, 2026
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Job Description

Join our dynamic Rapport team as an Guest Service Coordinator at our client’s Winchester office! You will play a vital role in supporting a Fortune Global 500 company, where innovation and excellence thrive every day. You will be a key player in ensuring the office operates seamlessly and efficiently. Your knack for building instant connections with guests and creating unforgettable experiences will be essential to our team’s success. If you’re ready to make a positive impact and help create a vibrant office atmosphere, we can’t wait to hear from you!

Job Responsibility

  • Creating a welcoming atmosphere for visitors and team members
  • Overseeing the daily operations to ensure smooth workflow and cleanliness
  • Assisting with meeting and event logistics, including planning and catering
  • Reporting maintenance and cleaning issues, ensuring timely resolution
  • Supporting clients with the desk booking system and check-in processes
  • Maintaining high standards to consistently exceed customer expectations
  • Participating in training opportunities and address additional tasks as needed
  • Ensuring compliance with Health and Safety regulations, including Fire Warden duties

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Possess a vibrant personality that fosters strong connections with stakeholders, including VIPs
  • Communicate effectively in English, showcasing exceptional verbal and written skills
  • Embrace innovation and adaptability, demonstrating a proactive and organised mindset
  • Uphold professionalism with a courteous approach, serving as a role model for others
  • Exhibit impressive personal presentation and strong interpersonal abilities
  • Show a genuine passion for delivering outstanding guest service in every interaction
  • Ideally, bring previous customer service experience from luxury hotels, premium airlines, or corporate settings

What we offer

  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
  • A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
  • Contributory pension scheme
  • Access to wellness programs to promote the mental health and well-being of our Ambassadors
  • Employee Assistance Program to guide and support our team members
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Learning & development opportunities to support your personal and professional development and growth
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work
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