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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Coordinator

United Kingdom, Gateshead Employment contract 26437.00 GBP / Year · Job Posted June 15, 2026
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Job Description

Here at Vertu Motors we have a great opportunity for a Customer Service Coordinator to join our Customer service team. Based at our offices in Gateshead, this is a full time, permanent role working 40 hours per week with a salary of £26,437.

Job Responsibility

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries by phone and email
  • Obtain and evaluate all relevant information to coordinate product, compliance and Customer service issues
  • Perform customer contact details Verifications
  • Provide updates, direct requests and unresolved issues to the designated dealership or regional/franchise directors
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Communicate and coordinate with internal departments and dealerships
  • Follow up on customer interaction
  • Provide feedback on the efficiency of the customer service process
  • Contact customers to respond to inquiries or to notify them of complaint reference details as required
  • Refer unresolved customer grievances to designated regional managers/directors for further investigation

Requirements

  • Knowledge of customer service principles, practices and internal compliance processes
  • Knowledge of relevant computer applications & ability to type
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Interpersonal skills
  • Ability to respond in a calm and professional manner when faced with demanding customer interactions
  • Communication skills – both verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability, initiative and flexibility
  • A flexible attitude to best working practice-based demands

What we offer

  • 25 days holiday rising with length of service - plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity and Paternity
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