Customer Service Coordinator, Office Angels

Customer Service Coordinator

Office Angels

Location:
United Kingdom, Burgess Hill

Category:
Customer Service

Contract Type:
Not provided

Salary:

13.00 - 13.75 GBP / Hour

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Job Description:

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your communication skills can shine? If so, we have the perfect opportunity for you!

Job Responsibility:

Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience

Requirements:

Strong communication and interpersonal skills
Attention to detail and the ability to process orders accurately
A proactive approach to problem-solving and client engagement
Experience in customer service administration
A team player mentality with the ability to collaborate effectively across departments
Proficiency in using customer service software and tools

What we offer:

Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)

Additional Information:

Job Posted:
July 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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