Customer Service Coordinator Job at Robert Half (Redondo Beach)

Customer Service Coordinator

Robert Half

Location:
United States , Redondo Beach

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented and empathetic Customer Service Coordinator to join our team in Redondo Beach, California. In this Contract to permanent position, you will play a vital role in supporting individuals and families during their corporate relocations by managing service delivery and ensuring smooth communication. This role includes up to 8 weeks of paid training to help you master our systems, understand our services, and build relationships with our nationwide network of contractors and employees.

Job Responsibility:

Coordinate relocation services by assigning contractors or employees to each job and ensuring all necessary communication and documentation is completed
Manage scheduling changes proactively, working directly with relocating families and service teams to ensure seamless execution
Collaborate with relocation management companies (RMCs) and moving partners, providing timely updates and gathering critical information for job success
Review and verify contractor invoices for accuracy, preparing billing packages for submission
Address service-related issues promptly, working with team leaders and managers to resolve them effectively
Evaluate service providers upon job completion to ensure high-quality standards are maintained
Respond to occasional inquiries from customers and vendors during evenings or weekends to support urgent needs
Assist with additional tasks as required to enhance operational efficiency and customer satisfaction

Requirements:

Minimum of 1 year of experience in customer service or a related field
Strong problem-solving skills and the ability to handle challenges with empathy and professionalism
Proficiency in answering inbound and outbound calls, email correspondence, and data entry
Familiarity with scheduling appointments and managing calendars effectively
Adept at using Microsoft Excel and Word for documentation and reporting purposes
Comfortable working in a fast-paced environment and collaborating closely with team members
Willingness to respond to occasional inquiries outside of regular business hours
Excellent communication skills, both verbal and written, to engage with customers and partners professionally

What we offer:

Up to 8 weeks of paid training
Access to top jobs, competitive compensation and benefits, and free online training
Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
January 26, 2026

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