Customer Service Coordinator Job at Coates (Albury)

New

Customer Service Coordinator

Location

Australia , Dandenong South

Salary:

Not provided

MSA BOURGOGNE

Expiration Date

Until further notice

Requirements

Minimum of 2-3 years of working experience in a similar role or industry
Experience in premium customer service preferred
Knowledge of best practice Customer Service (relevant qualifications desirable)
Proficient in using MS Office and other relevant business software
Experience with SAP or relevant top tier ERP
Excellent oral and written communication skills
Excellent listening skills, comprehension of customer needs, and ability to deliver effective solutions accordingly
Confidence in speaking on the phone with customers, preferably in a previous customer service role
Robust interpersonal and human relation skills, essential for handling a fast-paced office environment and a demanding customer base
Ability to work independently, remaining self-driven and focused

Job Responsibility

Handles, organizes and responds to customer service calls and email inquiries promptly
Communicates with customers to address issues, concerns, requirements and complaints
Offers alternative products to customer (if requested product is out of stock)
Responds to requests within set Service Level Agreement timeframes
Processes orders: checks manual and EDI orders, enters orders into the system before cut-off time or within same day of receipt of order
Responds to customer calls in a manner that establishes Gates as the foremost service company in our industry, ensures minimal delay in addressing our customers' needs
Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled
Proactively seeks opportunities to enhance services and response times and to provide premium customer service
Complies with company policy, procedural, and training requirements, including health and safety

Fulltime

New

Customer Service Coordinator

As the first point of contact for customers at our Canberra Portables (Hume) bra...

Location

Australia , Canberra

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Previous face-to-face customer service experience
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)
Capability to learn and absorb technical information

Job Responsibility

Addressing customer needs in person, by phone and email
Generating hire schedules, quotes, and invoicing
Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
Occasionally assist customers and colleagues in the yard with loading equipment
Liaising with suppliers to support our customers

What we offer

Development and career progression pathways
Flexible working options available
Access to employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave
Volunteering opportunities through the Coates Foundation

Fulltime

Customer Service Coordinator

We are looking for a motivated and customer-oriented Customer Service Coordinato...

Location

United Kingdom , Henley-on-Thames

Salary:

28000.00 GBP / Year

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Strong organisational skills with excellent attention to detail
Ability to manage and prioritise workload in a fast-paced environment
Confident IT skills, including Microsoft Office applications
Proactive mindset with strong problem-solving abilities and a focus on customer satisfaction
Experience with CRM systems is advantageous but not essential
Excellent communication skills and a professional, customer-focused approach

Job Responsibility

Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner
Accurately record service requests and orders within the CRM system
Allocate engineer call-outs and manage service schedules
Organise delivery of orders to customer sites using courier services
Keep customer records and databases up to date and accurate
Communicate with couriers and external suppliers to ensure timely and reliable deliveries
Assist the ICT team in connecting customers to remote monitoring systems
Plan and coordinate service visits, ensuring all tasks are completed on time and to a high standard

What we offer

Salary of £28,000 (depending on experience)
Opportunity to work within a supportive, customer-driven team
Training and ongoing professional development
Friendly, collaborative working environment

Fulltime

Customer Service Coordinator

Mitcham based, £25,000 - £30,000 DOE + Career Development. Are you a confident a...

Location

United Kingdom , Mitcham

Salary:

25000.00 - 30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous experience within a customer service, sales support, telesales or office-based coordination role
Comfortable handling a high volume of phone-based enquiries
Confident communicator with an excellent telephone manner
Highly organised with strong attention to detail
Able to work effectively within a fast-paced environment
Commercially aware and confident building relationships over the phone
Strong written communication and email skills
Competent IT and administration skills
Previous experience using CRM or booking systems would be advantageous but is not essential

Job Responsibility

Handle inbound customer enquiries via phone and email
Provide outstanding customer service throughout the enquiry and booking process
Make outbound calls to suppliers, partners and customers where required
Coordinate services and bookings using the company CRM system
Process customer payments accurately
Build relationships with external suppliers and service providers
Assist customers in finding suitable solutions for their requirements
Work closely with the wider operations team to ensure smooth service delivery
Maintain accurate records and update internal systems
Support the business in identifying opportunities to improve customer experience and service efficiency

What we offer

Career Development
Full training
genuine long-term career development opportunities
ongoing support, training and development

Fulltime

Customer Service Coordinator

Location

Canada , Winnipeg

Salary:

50000.00 - 55000.00 CAD / Year

Aplin

Expiration Date

Until further notice

Requirements

Minimum 2 years of customer service experience
Excellent verbal and written communication skills
Professional, positive, and customer-focused approach
Ability to manage multiple priorities and navigate several computer programs simultaneously
Strong conflict resolution and problem-solving abilities
Comfortable handling sensitive or challenging customer situations with professionalism
Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Ability to work both independently and collaboratively within a team environment
Experience or knowledge of residential construction is considered an asset but is not required

Job Responsibility

Respond promptly and professionally to customer inquiries via phone and email
Coordinate appointments and schedules between customers and external vendors
Deliver a positive and memorable customer experience at every interaction
Provide exceptional customer service while resolving inquiries and concerns
Collaborate with internal departments to ensure seamless communication and service delivery
Maintain accurate records and support administrative processes

What we offer

Comprehensive benefits
A casual and fun office culture

Fulltime

Customer Service Coordinator

As the first point of contact for customers at our Rockhampton branch, your numb...

Location

Australia , Rockhampton

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Previous face-to-face customer service experience
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)
Capability to learn and absorb technical information

Job Responsibility

Addressing customer needs in person, by phone and email
Generating hire schedules, quotes, and invoicing
Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
Occasionally assist customers and colleagues in the yard with loading equipment
Liaising with suppliers to support our customers

What we offer

Development and career progression pathways
Flexible working options
Employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

Customer Service Coordinator

Here at Vertu Motors we have a great opportunity for a Customer Service Coordina...

Location

United Kingdom , Gateshead

Salary:

26437.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Knowledge of customer service principles, practices and internal compliance processes
Knowledge of relevant computer applications & ability to type
Knowledge of administrative procedures
Numeric, oral and written language applications
Interpersonal skills
Ability to respond in a calm and professional manner when faced with demanding customer interactions
Communication skills – both verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy

Job Responsibility

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries by phone and email
Obtain and evaluate all relevant information to coordinate product, compliance and Customer service issues
Perform customer contact details Verifications
Provide updates, direct requests and unresolved issues to the designated dealership or regional/franchise directors
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Communicate and coordinate with internal departments and dealerships
Follow up on customer interaction
Provide feedback on the efficiency of the customer service process
Contact customers to respond to inquiries or to notify them of complaint reference details as required

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity and Paternity

Fulltime

Customer Service Coordinator

Location

United States , Brooklyn

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

A team player who is committed to delivering exceptional customer service
Initiative and a willingness to learn (with plenty of on-the-job training)
An interest in developing your career and progressing within Coates
Experience in a customer-facing high-volume environments
Basic computer skills (MS Word, Excel, Outlook)
Ability to learn and understand technical information
Ability to adapt to changing priorities proactively and professionally

Job Responsibility

Supporting customers in person, over the phone and via email
Preparing hire schedules, quotes, and invoicing
Allocating equipment and liaising with the workshop
Coordinating deliveries, transfers, pick-ups, repairs and breakdowns
Occasionally assisting in the yard with loading equipment
Liaising with suppliers to support customer needs

What we offer

Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program including Fitness Passport
Competitive salary
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

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