Customer Service Coordinator, Office Angels

Customer Service Coordinator

Office Angels

Location:
United Kingdom, Livingston

Category:
Customer Service

Contract Type:
Employment contract

Salary:

27000.00 - 29000.00 GBP / Month

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Job Description:

Our client is a leading provider in their industry, dedicated to delivering exceptional customer service and high-quality products. They pride themselves on their commitment to excellence and are looking for talented individuals to join their dynamic team. With a focus on innovation and customer satisfaction, this is an exciting opportunity to be part of a forward-thinking organisation.

Job Responsibility:

Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)
Act promptly on any customer requests and/or credit requests, samples, and quotations
Generate bespoke quotations for customers
Amend or cancel orders in the CRM system, ensuring accurate updates
Collaborate with internal teams to ensure a seamless delivery process for customers
Attend meetings with the customer service and sales team
Maintain up-to-date and accurate customer databases
Liaise with logistics departments to monitor stock levels
Monitor and manage stock for assigned customers
Work with Customer Services Manager to prepare and review customer account plans
Manage returns and corresponding credit notes
Investigate and resolve customer complaints/disputes

Requirements:

Proven experience in customer service positions
Strong organisational skills and attention to detail
Excellent communication and interpersonal skills
Ability to work collaboratively within a team
Comfortable working with a variety of systems

Nice to have:

Experience in logistics or supply chain management
Familiarity with customer relationship management (CRM) systems
Knowledge of health and safety standards in the workplace

What we offer:

Competitive salary
Opportunities for professional development
Supportive team environment
Health and safety-focused workplace
Participation in continuous improvement initiatives

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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