Customer Service Coordinator Job at 360 Resourcing Solutions (Chorley)

Job Description

Step into a key role at our stunning Astley View Care Home in Chorley, where you’ll be the warm, welcoming face that sets the tone for every visitor’s experience. As our Customer Service Coordinator, you’ll bring energy, professionalism and genuine care to every interaction - supporting residents and families, managing enquiries, and keeping our reception running seamlessly. If you love a busy, people‑focused role and thrive in an environment where no two days are the same, this is your chance to shine at one of Chorley’s most impressive care homes.

Job Responsibility

Be a warm, welcoming and professional first point of contact for residents, families, visitors and contractors
Deliver exceptional customer service by handling calls, emails and enquiries with clarity, care and confidence
Greet, sign in and support visitors, including assisting with show rounds and guiding families through their options with care and clarity
Provide reliable administrative support such as filing, photocopying, updating databases and maintaining electronic records
Prepare and maintain accurate resident documentation, welcome packs and essential records
Help coordinate staff training by monitoring completion, arranging sessions and keeping schedules up to date
Communicate proactively with families through updates, phone calls, emails, photos and videos
Organise and oversee resident visits to the home, ensuring a smooth and positive experience
Use care‑home software, email systems and Microsoft Office with confidence and accuracy
Work collaboratively with colleagues to support the smooth running of day‑to‑day operations
Keep reception and shared areas tidy, safe and welcoming for everyone
Handle and record residents’ finances responsibly, following company policies and safeguarding procedures

Requirements

Previous experience in a similar role - preferably in a care or dementia environment
A friendly, confident and approachable manner, with a positive “can‑do” attitude
Excellent verbal and written communication skills, with the ability to engage warmly and professionally
Strong organisational skills, with great time‑management and a keen eye for detail
Confident using IT and administrative systems, including Microsoft Office, email and digital record‑keeping
Quick to learn new technology and comfortable with basic troubleshooting when needed
Able to work independently while also being a supportive and collaborative team player
Energetic, compassionate and dedicated to delivering outstanding customer service every day
Flexible to cover some weekend's on an ad-hoc basis to support holidays and sickness

What we offer

Statutory annual leave, including bank holidays
Additional days annual leave awarded at 2, 3, and 5 years’ service
Workplace pension scheme
Option to purchase up to 5 days additional leave per year
Refer a Friend scheme – earn up to £500 per referral
Supportive and friendly team environment with ongoing training and development
Free Blue Light Card membership
Free enhanced DBS checks, on-site parking, and lunch (for site-based roles)
Health Cash Plan – covers dental, optical, virtual GP, counselling, and includes discounted gym membership

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Customer Service Coordinator

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