Customer Service Coordinator

• Provide administrative support related to customer contracts, sales activity, and account setup
• Review agreements for completeness and enter key information into the company’s ERP platform
• Maintain and update contract records, customer requirements, asset details, purchase orders, and related documentation
• Track agreement revisions, operational updates, and other account changes to ensure data accuracy
• Work cross-functionally with sales and operations teams to support workflow continuity and process compliance
• Follow up with internal partners and customers to gather missing information and keep deliverables on schedule
• Help uphold established procedures and ensure consistent handling of contract data and supporting records

• AS/BS degree is preferred
• At least 5 years of customer service experience within a service or construction - related business
• Hands-on experience with ERP systems
• Strong working knowledge of Microsoft Office, including Outlook, Teams, and Excel
• Strong attention to detail and ability to manage a high-volume, deadline-driven workload
• Excellent written and verbal communication skills with a professional customer service approach
• Proven ability to stay organized, think critically, and follow through on open items

Basic cost accounting knowledge preferred

• medical, vision, dental, and life and disability insurance
• eligibility to enroll in 401(k) plan