Customer Service Coordinator, IKEA

IKEA

Location:
United States, Live Oak

Category:
Customer Service

Contract Type:
Employment contract

Salary:

19.57 - 25.08 USD / Hour

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Job Description:

As a Customer Coordinator, supporting the in-store customer experience team, you will oversee day-to-day operations, troubleshoot issues, enhance the shopping journey, ensure consistent customer information, record data for future improvements, and contribute to a positive customer experience.

Job Responsibility:

Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities
Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge
Ensure customers receive consistent information throughout their shopping journey
Record information in the relevant systems to improve the customer's future shopping experience
Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA’s product range and services
When needed, offer alternative solutions that meet the needs of individual customers
Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey
Take part in additional department responsibilities to secure the daily operation for co-workers and customers
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements:

3 years of related experience
1 year of experience in a customer service and customer-focused environment
Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Coordinator