Customer Service Coordinator Job at Office Angels (Bridgwater, Somerset)

Customer Service Coordinator

Office Angels

Location:
United Kingdom , Bridgwater, Somerset

Category:
Customer Service

Contract Type:
Not provided

Salary:

28000.00 GBP / Year

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Job Description:

We are seeking a well-organised and passionate Customer Service Coordinator to join a dynamic and highly established business in Bridgwater. This is a fantastic opportunity to become a key part of a collaborative customer service team, supporting field engineers as well as the accounts and sales departments to ensure optimal company performance. Your role will entail managing the full process from receipt and entry of orders to effectively managing and planning work schedules for the field engineers across the country.

Job Responsibility:

Management and organisation of shared inboxes
Process sales orders accurately by telephone and e-mail, in accordance with the company's processes.
Data handling and entry including ensuring all enquiries are accurately processed.
Respond to and where possible resolve customer service issues or escalate problems to the correct level or appropriate contact.
Scheduling of a team of field engineers
Effective route planning and management of service level agreements
Schedule and book where required all reactive and planned works to appropriate technician, paying particular attention to customer and engineer locations, expertise, qualifications and response targets
Manage internal processes and customer forecasts as required
Ensure jobs are complete within timelines or escalating as appropriate
Monitor technician's travel, work activity and respond to issues accordingly
Follow through customer enquiries from initial point of contact to completion
Support the Sales team by providing customer requested information i.e. sales literature, Technical Specifications, appropriate certification details.

Requirements:

Prior experience within administration and customer service
Experience of working in fast paced and multiskilled environment
Proficiency in using MS package, Word, Excel and Outlook
Ability to instruct change and suggest improvements
Self-motivated and strong team player
Effective planning and organising abilities.
Ability to act proactively to deadlines and with limited direct supervision is essential

What we offer:

22 days annual leave plus Bank Holidays
Free parking
Cycle to Work scheme
Company Pension (4% employer / 5% employee)
Supportive and collaborative team
Forward-thinking and rapidly growing business

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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