Customer Service Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Exeter

Category:
Customer Service

Contract Type:
Not provided

Salary:

27000.00 - 30000.00 GBP / Year

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Job Description:

Do you have outstanding customer service skills and excellent attention to detail? Are you looking to build great relationships with colleagues and customers alike? We have a fantastic role working for a successful manufacturing company who are looking for a Customer Service Coordinator to become a key-player in their business - if you are ready for your next opportunity, read on and apply today!

Job Responsibility:

Customer order administration- order entry, sending order confirmations to customers, stock management along with any other part of the order process as required
Maintain customer stock levels
Progress any late deliveries and provide updates to the customer
Attend daily planning/update meetings with the Customer Service team
Coordinate the introduction of any new products through the relevant departments
Raise orders as required via the in-house system, checking the receipt of orders, and acknowledged by suppliers
Check all supplier order acknowledgments and amend relevant parts of the system if required
Generate daily customer sales invoices ensuring processing adheres to the specific customer requirements
Manage both incoming and outgoing post
Assist with monitoring and resolving of all supplier invoice and customer sales invoice queries raised by finance team
Prepare and submit month-end reports to the General Manager and finance team as required
General office duties including answering the telephone, office filing and archiving as required
As part of a small team, have the ability to undertake duties or tasks as required

Requirements:

Previous customer service experience
Excellent verbal and written communication skills
Motivated to succeed and hardworking
PC literate including Microsoft Office Suite
Familiar with a manufacturing environment beneficial but not essential
Able to prioritise and organise workload to meet tight deadlines
The ability to work under pressure in a fast paced environment
Attention to detail
Great sense of humour

Nice to have:

Familiar with a manufacturing environment
Great sense of humour

What we offer:

25 days holiday plus 8 Bank Holidays
free parking
Xmas shutdown
welcoming friendly environment
personal development opportunities

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Coordinator