Customer Service Coordinator

• Provide professional, timely customer service via phone and email
• Respond to and resolve customer queries by liaising with internal teams, warehouses, carriers, and stores
• Process orders for wholesale customers, agents, media, and retail stores within required timeframes
• Manage customer communication around stock availability and delivery timelines
• Handle customer complaints with professionalism, empathy, and a solutions-focused approach
• Manage and process repairs and special customer orders within agreed timeframes
• Coordinate reverse logistics, including returns and credits
• Maintain accurate and up-to-date records for orders, repairs, and customer interactions
• Monitor and manage wholesale and customer enquiries relating to stock and deliveries
• Maintain strong product knowledge to confidently resolve queries without escalation
• Escalate issues where required to ensure timely resolution

• 2+ years’ customer service experience in an admin, retail, or sales environment
• Strong computer literacy and ability to pick up new systems quickly
• High attention to detail and strong organisational skills
• Excellent communication skills with a customer-first mindset
• A proactive, adaptable approach and ability to work in a fast-paced environment

Experience in retail, e-commerce, or order processing is advantageous

• Join a close-knit, supportive team
• Fast-paced role in a creative, design-led NZ brand
• Grow your career with a well-known global brand
• Offering competitive benefits