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Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Customer Service Coordinator

United Kingdom, Mitcham 25000.00 - 30000.00 GBP / Year · Job Posted June 10, 2026
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Job Description

Mitcham based, £25,000 - £30,000 DOE + Career Development. Are you a confident and highly organised customer service professional who enjoys speaking with customers, solving problems and building strong working relationships? This is an exciting opportunity to join a growing, fast-paced service business with an excellent reputation for customer care, responsiveness and going the extra mile for its clients. Due to continued growth, our client is now looking to recruit two Customer Service Coordinators to join its busy office team in South London. Working within a supportive and energetic environment, you'll play a key role in managing inbound customer enquiries, coordinating bookings and proactively speaking with suppliers and customers to help deliver the best possible service experience. Importantly, this is not purely an administration role. The successful candidates will be confident on the phone, commercially aware and comfortable making outbound calls to build relationships, source solutions and help maximise business opportunities. Full training will be provided, alongside genuine long-term career development opportunities within a rapidly expanding business.

Job Responsibility

  • Handle inbound customer enquiries via phone and email
  • Provide outstanding customer service throughout the enquiry and booking process
  • Make outbound calls to suppliers, partners and customers where required
  • Coordinate services and bookings using the company CRM system
  • Process customer payments accurately
  • Build relationships with external suppliers and service providers
  • Assist customers in finding suitable solutions for their requirements
  • Work closely with the wider operations team to ensure smooth service delivery
  • Maintain accurate records and update internal systems
  • Support the business in identifying opportunities to improve customer experience and service efficiency

Requirements

  • Previous experience within a customer service, sales support, telesales or office-based coordination role
  • Comfortable handling a high volume of phone-based enquiries
  • Confident communicator with an excellent telephone manner
  • Highly organised with strong attention to detail
  • Able to work effectively within a fast-paced environment
  • Commercially aware and confident building relationships over the phone
  • Strong written communication and email skills
  • Competent IT and administration skills
  • Previous experience using CRM or booking systems would be advantageous but is not essential

Nice to have

Previous experience using CRM or booking systems would be advantageous but is not essential

What we offer

  • Career Development
  • Full training
  • genuine long-term career development opportunities
  • ongoing support, training and development
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