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Office Angels Logo Office Angels · Customer Service

Customer Service Coordinator

United Kingdom, Horsham Employment contract 28000.00 GBP / Year · Job Posted April 23, 2026
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Job Description

We are looking for a friendly, organised, and customer-focused Customer Service Administrator to join our clients friendly team. This role is ideal for someone who enjoys working with people, is confident handling enquiries, and can manage administrative tasks efficiently while delivering excellent customer service.

Job Responsibility

  • Acting as a first point of contact for customers via phone, email, and online enquiries
  • Providing accurate information and resolving customer issues in a professional and timely manner
  • Processing orders, bookings, or requests using internal systems
  • Maintaining accurate customer records and updating databases
  • Liaising with internal teams to ensure customer queries are followed through
  • Supporting the wider team with general administrative duties

Requirements

  • Previous experience in a customer service or administrative role is desirable
  • Strong communication skills, both written and verbal
  • Excellent attention to detail and organisational skills
  • Confident using Microsoft Office and/or customer management systems
  • Ability to manage multiple tasks and prioritise workload
  • A positive, friendly, and professional approach
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