Customer Service Coordinator Job at THE VAIL CORPORATION (Hanover)

Customer Service Coordinator

THE VAIL CORPORATION

Location:
United States , Hanover

Category:
Customer Service

Contract Type:
Not provided

Salary:

37500.00 - 53900.00 USD / Year

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Job Description:

You’ll delivering amazing customer service through active listening, critical thinking, and genuine care for both customers and colleagues. You will thrive in an upbeat, fast‑paced environment where urgency, accuracy, and focus are essential. By consistently projecting a professional and positive image, embracing feedback, and committing to continuous learning and self‑improvement, you will strengthen our culture and elevate the support experience. You will take ownership of your work and communications while proudly representing Campbell’s Values in everything you do.

Job Responsibility:

Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel
maintain inquiry tracking
Process and support DSD plant or IDP setup changes
Initiate plant closes to ensure route orders process correctly, including accelerations as needed
Process special IDP orders in a database system
Audit transactions daily through integrity reports
Correct IDOC errors, interface errors, and open orders
Review and address shared email boxes and ServiceNow items daily
Test, support, and implement new systems and process changes
Document all required work processes
Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation
Draft and submit IDP communications
Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports
Build strong relationships across sales, operations, plants, and independent distributors
Provide holiday support and Saturday coverage as needed
Complete other job‑related duties as assigned

Requirements:

Associate Degree or a minimum of 2 years of related experience
Strong attention to detail, organization, and ability to balance multiple tasks
Urgency, accuracy, and mental focus in a fast‑paced environment
Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP)
Ability to communicate effectively, build comfort with customers, and deliver exceptional service
Professionalism, ownership, team focus, and a commitment to continuous learning
Ability to sit for extended periods, use a phone and computer, and occasionally lift up to 25 lbs.

Nice to have:

Experience supporting DSD operations or working with independent distributors
Familiarity with IDOC troubleshooting, integrity reporting, and order management systems
Experience drafting communications or supporting system implementations
Experience providing cross‑functional operational support in a CPG or distribution environment
Ability to speak/understand Spanish

What we offer:

medical
dental
short and long-term disability
AD&D
life insurance
matching 401(k) plan with immediate vesting
unlimited sick time
paid time off
holiday pay
free access to the fitness center (if in WHQ)
access to on-site day care
company store
Campbell’s Cares program matches employee donations and/or volunteer activity up to $1,500 annually
Employee Resource Groups (ERGs)

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

THE VAIL CORPORATION - All Job Offers

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