Customer Service Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Livingston

Category:
Customer Service

Contract Type:
Employment contract

Salary:

29000.00 GBP / Year

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Job Description:

Busy, hands-on role where you'll be the main point of contact for your own portfolio of customers - juggling priorities, solving problems, and ensuring exceptional service delivery every step of the way in a manufacturing environment.

Job Responsibility:

Oversee and manage a portfolio of customer accounts
Proactively handle customer queries, requests, and complaints
Generate and manage bespoke quotations, orders, and amendments using CRM systems
Monitor stock levels and coordinate with logistics to ensure timely deliveries
Collaborate with internal teams including sales, logistics, and customer service
Maintain accurate customer records and prepare account plans
Manage returns and credit processes
Attend internal meetings to support continuous improvement and customer satisfaction

Requirements:

Previous experience in a manufacturing environment
Proven experience in account management or customer service roles
Strong multitasking and organisational skills
Excellent communication and interpersonal abilities
A proactive, systematic approach to problem-solving
Comfortable working with CRM systems and other digital tools

Nice to have:

Background in logistics or supply chain
Familiarity with health and safety standards
Experience in a fast-paced, customer-focused environment

What we offer:

Opportunities for career development
Supportive and collaborative team culture
Health and safety-focused workplace
Involvement in continuous improvement initiatives

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Coordinator