Customer Service Coordinator Job at Office Angels (Whitstable, Kent)

Customer Service Coordinator

Office Angels

Location:
United Kingdom , Whitstable, Kent

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25000.00 - 27000.00 GBP / Year

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Job Description:

We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5.

Job Responsibility:

Processing of customer orders and quotations within set KPIs
To establish and build strong customer relationships, in order to deliver excellent levels of customer service
Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
To ensure export compliance when processing quotations and orders.
Proactive quote follow up and negotiate where required.
To have an understanding of pricing, value and margin in order to win orders from quotations.
Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
Proactive communication with the customer throughout the quotation and order life cycle
Proactively review, investigate and escalate customer complaints where applicable
Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications.
Assist with external sales requirements relating to Customer and ordering information.
Understand customer markets and ensure any market intelligence is passed to the relevant company contact.
Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact.
To contact potential customers and present company products and services in order to maximise sales.
To interface with clients and to support the Business Development Managers.
To understand and implement company organisation, services and standards
Cross selling and up selling.
Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
Undertake training as required so as to better develop self and team service offer.
Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
To ensure holiday and sickness cover for the department
Participate in reviews with line manager.
Develop ideas so as to improve on the service offer of the team.
Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
Assist with specific project work as and when needed
Carry out such other duties that may be reasonably requested by the Company.

Requirements:

Customer service experience within an office environment
Accurate order processing
Commercial business Knowledge
IT knowledge to intermediate level

What we offer:

25 days annual leave + bank holidays, increasing with length of service
Cycle to work scheme
Employee discount on Dell PCs
Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more!
Life assurance scheme
Income protection scheme
Matched pension contribution up to 6%
Earn extra mile vouchers of up to £50 for going the extra mile
On site part subsidised canteen
Free onsite parking
Free sight test vouchers
Yearly occupational health assessments
Career progression

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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