Customer Service Coordinator Job at Aramark (Fremont)

Customer Service Coordinator

Aramark

Location:
United States , Fremont

Category:
Customer Service

Contract Type:
Not provided

Salary:

21.06 - 25.00 USD / Hour

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Job Description:

The Customer Service Coordinator position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

Job Responsibility:

Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers
Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner
Call and process electronic or telephone orders/requests
Phones/Customer Service
Check Market Center general email box
Prepare ship route for processing (printing, posting)
Service call back
Service Dispatch
Place work order for service calls
Process refunds

Requirements:

3-5 years of work experience preferred
High School Diploma required
Associates Degree preferred
MS Office Experience with proficiency in Excel required
Strong communication skills
Excellent customer service and administrative skills required
Ability to develop and maintain a positive working relationship with others
Detail oriented, ability to multi-task, with strong organizational skills are required

What we offer:

medical, dental, vision, and work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Additional Information:

Job Posted:
January 22, 2026

Employment Type:

Fulltime

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