Customer Service Coordinator

• Manage the service inbox and phone line, resolving customer queries or directing them to the appropriate team
• Raise warranties, source parts, and determine warranty eligibility
• escalate non‑warranty cases for quotation
• Process purchase orders, quotations, sales orders, dispatch notes, and engineer allocations using Sage and DriveWorks
• Coordinate engineer schedules, book travel and accommodation, and manage employee card orders
• Keep customers updated on order and service progress
• Handle decontamination bookings and upload certificates for both suppliers and customers
• Manage engineer reports, dispatch parts, update KPI trackers, and support the service coordinator and accounts team
• Work collaboratively across departments and support cover for team members during absence
• Adhere to all company health & safety procedures

• IT literate experience using Sage would be beneficial however not essential
• Excellent attention to detail and ability to work with a high level of accuracy
• Process driven
• Prior experience working in a fast-paced role, meet deadlines, both independently and as part of a team
• Proficient organisational skills, able to respond to continually changing business needs
• Willingness to work flexibly, with a calm, positive and motivational outlook to each task
• Personable nature, with confident and effective communication and listening skills

IT literate experience using Sage would be beneficial however not essential

• 25 days annual leave plus Bank Holidays
• Free parking
• Company Pension (3% employer / 5% employee)
• Supportive and close-knit team
• Well-established and growing business