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Randstad Logo Randstad · Customer Service

Customer Service Coordinator

United Kingdom, Maidenhead 12.00 - 13.50 GBP / Hour · Job Posted June 10, 2026
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Job Description

As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You will set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient. Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people's lives. All new starters will undertake a 2-month training program overseen by our team trainer.

Job Responsibility

  • Making the first contact with the patient or carer once their health care professional registers them to H2H
  • Set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered
  • Liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient
  • Confirm all details that we have been given by health care professionals with the patient or carer
  • Follow up with the patient or carer to ensure their expectations of H2H have been met
  • Liaise with health care professionals and GP surgeries
  • Provide the highest levels of customer excellence to both patients and health care professionals
  • Arrange patient deliveries via telephone and email
  • Answer patient and stakeholder enquiries, resolving all queries that might arise
  • Use our internal database to log all patient and health care professional communication and documenting this
  • Manage daily workload as delegated by Team Leader
  • Communicate with internal & external stakeholders by phone & email
  • To meet all internal targets
  • Updating of patient records, processing chemist orders, prescription collection

Requirements

  • Customer Service experience in a busy environment
  • Patient, understanding, caring and empathetic
  • Positive, proactive and customer focused attitude
  • Professional and confident telephone manner
  • Competent IT skills and ability to learn new systems
  • Excellent verbal & written communication skills

What we offer

  • Competitive salaries
  • Superb defined contribution pension scheme
  • Private health care
  • Life assurance
  • Flexible benefits scheme
  • Top performers are recognised and rewarded monthly
  • Opportunities to gain customer service related qualifications in the role
  • Option to work from home 1 day per week
  • Free on-site parking
  • Onsite canteen including a Starbucks station
  • Onsite gym including a peloton bike
  • Outside seating areas
  • Team social events
  • Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas
  • Access to employee assistance programmes including financial advice and counselling services
  • Full training provided
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