Customer Service Coordinator Job at Coates (Albert Park)

New

Customer Service Coordinator

Location

United States , Brooklyn

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

A team player who is committed to delivering exceptional customer service
Initiative and a willingness to learn (with plenty of on-the-job training)
An interest in developing your career and progressing within Coates
Experience in a customer-facing high-volume environments
Basic computer skills (MS Word, Excel, Outlook)
Ability to learn and understand technical information
Ability to adapt to changing priorities proactively and professionally

Job Responsibility

Supporting customers in person, over the phone and via email
Preparing hire schedules, quotes, and invoicing
Allocating equipment and liaising with the workshop
Coordinating deliveries, transfers, pick-ups, repairs and breakdowns
Occasionally assisting in the yard with loading equipment
Liaising with suppliers to support customer needs

What we offer

Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program including Fitness Passport
Competitive salary
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

New

Customer Service Coordinator

As the new patient coordinator, you will be responsible for making the first con...

Location

United Kingdom , Maidenhead

Salary:

12.00 - 13.50 GBP / Hour

Randstad

Expiration Date

July 01, 2026

Requirements

Customer Service experience in a busy environment
Patient, understanding, caring and empathetic
Positive, proactive and customer focused attitude
Professional and confident telephone manner
Competent IT skills and ability to learn new systems
Excellent verbal & written communication skills

Job Responsibility

Making the first contact with the patient or carer once their health care professional registers them to H2H
Set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered
Liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient
Confirm all details that we have been given by health care professionals with the patient or carer
Follow up with the patient or carer to ensure their expectations of H2H have been met
Liaise with health care professionals and GP surgeries
Provide the highest levels of customer excellence to both patients and health care professionals
Arrange patient deliveries via telephone and email
Answer patient and stakeholder enquiries, resolving all queries that might arise
Use our internal database to log all patient and health care professional communication and documenting this

What we offer

Competitive salaries
Superb defined contribution pension scheme
Private health care
Life assurance
Flexible benefits scheme
Top performers are recognised and rewarded monthly
Opportunities to gain customer service related qualifications in the role
Option to work from home 1 day per week
Free on-site parking
Onsite canteen including a Starbucks station

Fulltime

Customer Service Coordinator

Robert Half is working with our client to find a Customer Service Coordinator to...

Location

United States , Manchester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

AS/BS degree is preferred
At least 5 years of customer service experience within a service or construction - related business
Hands-on experience with ERP systems
Strong working knowledge of Microsoft Office, including Outlook, Teams, and Excel
Strong attention to detail and ability to manage a high-volume, deadline-driven workload
Excellent written and verbal communication skills with a professional customer service approach
Proven ability to stay organized, think critically, and follow through on open items

Job Responsibility

Provide administrative support related to customer contracts, sales activity, and account setup
Review agreements for completeness and enter key information into the company’s ERP platform
Maintain and update contract records, customer requirements, asset details, purchase orders, and related documentation
Track agreement revisions, operational updates, and other account changes to ensure data accuracy
Work cross-functionally with sales and operations teams to support workflow continuity and process compliance
Follow up with internal partners and customers to gather missing information and keep deliverables on schedule
Help uphold established procedures and ensure consistent handling of contract data and supporting records

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in 401(k) plan

Customer Service Coordinator

As the first point of contact at our Welshpool branch, you’ll play a key role in...

Location

Australia , Welshpool

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Experience in a customer-facing role
A passion for delivering exceptional customer service
Basic computer skills (MS Word, Excel, Outlook)
Ability to learn and understand technical information
Ability to adapt to changing priorities proactively and professionally

Job Responsibility

Assist customers in person, over the phone, and via email
Prepare hire schedules, quotes, and invoices
Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns
Occasionally support the yard team with loading equipment
Collaborate with a high-performing team in a fast-paced environment

What we offer

Career development and progression pathways
Flexible working options
Access to employee discounts, benefits, and wellbeing programs
Purchased additional leave options
Novated leasing and salary sacrifice opportunities
12 weeks’ paid parental leave (in addition to government entitlements)
Volunteering opportunities through the Coates Foundation

Fulltime

Customer Service Coordinator

As the first point of contact for customers at our Karratha Portables branch, yo...

Location

Australia , Karratha

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Attention to detail and the ability to accurately manage high-volume data
Excellent written communication skills with confidence managing email-based interactions
Strong computer skills and use of multiple systems including Outlook and Excel
Strong organisational and problem-solving skills, with the ability to prioritise competing demands
Resilience, adaptability and a positive attitude in fast-paced, changing environments
A solutions-focused mindset with a genuine passion for teamwork and customer service

Job Responsibility

Managing hire schedules and coordinating customer requests
Handling breakdowns and acting as a key liaison between customers and internal teams
Performing high-volume data entry with strong attention to detail
Communicating primarily via email across multiple touchpoints
Tracking, updating, and following up on requests across multiple systems
Prioritising and managing multiple tasks at different stages of completion

What we offer

Development and career progression pathways
Flexible working options available—let’s discuss what works best for you
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

Customer Service Coordinator

Are you looking for a role that makes a difference to people's lives? Do you enj...

Location

United Kingdom , Maidenhead

Salary:

13.00 - 13.50 GBP / Hour

Randstad

Expiration Date

June 13, 2026

Requirements

Customer Service experience in a busy environment
Patient, understanding, caring and empathetic
Positive, proactive and customer focused attitude
Professional and confident telephone manner
Competent IT skills and ability to learn new systems
Excellent verbal & written communication skills

Job Responsibility

Make first contact with patient or carer once healthcare professional registers them
Set up patient account, confirm details, arrange first order
Check in with patient or carer after delivery
Liaise with healthcare professional or GP surgery
Confirm details given by healthcare professionals
Follow up with patient or carer to ensure expectations met
Provide highest levels of customer excellence
Arrange patient deliveries via telephone and email
Answer patient and stakeholder enquiries
Log all patient and healthcare professional communication

What we offer

Competitive salaries
Superb defined contribution pension scheme
Private health care
Life assurance
Flexible benefits scheme
Top performers recognised and rewarded monthly
Opportunities to gain customer service related qualifications
Option to work from home 1 day per week
Free on-site parking
Onsite canteen including a Starbucks station

Fulltime

!

Customer Service Coordinator

As the first point of contact for customers at our Winnellie branch, your number...

Location

Australia , Winnellie

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Previous face-to-face customer service experience
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)
Capability to learn and absorb technical information

Job Responsibility

Addressing customer needs in person, by phone and email
Generating hire schedules, quotes, and invoicing
Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
You may also occasionally need to assist customers and colleagues in the yard with loading equipment
Liaising with suppliers to support our customers

What we offer

Development and career progression pathways
Flexible working options available—let's discuss what works best for you
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

Customer Service Coordinator

JELD-WEN is currently seeking a Customer Service Coordinator to join our growing...

Location

United States , NC

Salary:

Not provided

JELD-WEN UK

Expiration Date

Until further notice

Requirements

High School Diploma/GED required (years of experience will be considered)
Associate's Degree preferred
ERP systems, CRM, Salesforce, SAP, or Titan experience preferred
Door manufacturing experience preferred
3 years of Customer Service experience with demonstrated JW product and system knowledge
Intermediate skill in Microsoft Office applications
Ability to handle escalated customer service situations
Ability to manage escalations and resolve problems independently
Passionate about providing the exceptional customer experience
Ability to quickly learn new software, systems or processes and products

Job Responsibility

Build positive relationships with customers
Maintain a positive, empathetic and professional attitude toward customers at all times
Improve customer service experience, create engaged customers and facilitate organic growth
Work with Sales Team to create better methods to address customer complaints
Effective time management, multi-tasking and prioritization skills
In-depth understanding of JW products, operations, websites, and literature to add value to and assist customers
Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat, or Social Media by providing courteous and prompt responses
Process complex drawings, quotes and order requests per departmental guidelines (i.e. change orders)
Maintain a thorough understanding of the JELD-WEN customer(s) and their needs to professionally resolve and/or manage customer situations with a goal of first contact resolution
Escalate non-routine issues outside of knowledge scope to appropriate supervisor/manager

What we offer

Competitive compensation & benefits packages
medical & dental
generous leave policies
retirement program

Fulltime

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