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Customer Service Coordinator

14forty.co.uk Logo

14forty

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

32500.00 GBP / Year
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Job Description:

We are looking for a Customer Service Coordinator to join our awarding winning Rapport team. You will be based in one of our client’s fantastic offices in Farringdon. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day. You will play a crucial role in providing excellent service to clients and customers, looking after your own office and ensuring all Customer Service duties are carried out to the highest standards. You will be the main point of contact at the office, covering and supporting different projects, organising events and looking after the day-to-day operations. This is the ideal role for someone who has an incredible ability to spark immediate Rapport, takes responsibility and takes a proactive approach towards tasks.

Job Responsibility:

  • Covering all customer service duties at the office
  • Providing a top experience and service to all clients
  • Assisting in meeting and greeting stakeholders
  • Providing in-room assistance in meeting rooms
  • Being the first point of contact for the client
  • Supporting with the resolution of logistical and technical issues
  • Completing regular audits
  • Proactively dealing with enquiries and requests
  • Supporting with other ad-hoc duties

Requirements:

  • Highly organised
  • Self-confident
  • Passion for delivering high standard service
  • Great interpersonal skills
  • Outgoing and vibrant personality
  • Excellent command of the English language (verbal and written)
  • Flexible and comfortable with swift changes
  • Positive, can-do attitude
  • Understanding of professional etiquette
  • High level of attention to detail
  • Ability to act both proactively and intuitively
  • Ability to work independently and as part of a team
  • Ideally previous experience in customer service in a similar environment (e.g., 5* hotel or corporate background)

Nice to have:

Previous experience in customer service in a similar environment (e.g., 5* hotel or corporate background)

What we offer:
  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Learning and development opportunities
  • WOW Awards for peer recognition
  • One paid day off annually to support a cause

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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